Introduction. At the Harvard Kennedy School, we have classmates who served in uniform in Iraq, Afghanistan, and conflict zones across the globe. Each has their own story of service: stories of pride, difficulty, companionship, and heartbreak.
Outside the Harvard University campus, approximately 200,000 service members transition from active duty to join the population of over 20 million Veterans on an annual basis.
More than a transition, this is a transformation. The U.S. Department of Veteran Affairs (VA) aims to help transitioning service members through this process, part of its larger mission: "to care for him who shall have borne the battle, and for his widow, and his orphan."
Enter a student team intent on furthering that mission. As students of the Harvard Kennedy School and Harvard College taking in DPI-663, a Harvard Kennedy School field class on Technology and Innovation in Government, our team is working with VA to focus on the transition process. Our team members are:
Chris Dylewski (HKS MPP 2018) is an Air Force officer who will report for pilot training in mid-2018. He has worked with a number of Veterans’ organizations, from Blue Star Families to the Wounded Warrior Project and The Mission Continues. Chris is co-chair of the 2018 Harvard Veterans Impact Day, and Founder & President of Rise, a non-profit organization focused on developing community-oriented leadership skills in young people.
Ifedayo Famojuro (College 2018) is a Junior at Harvard College, studying Computer Science and Government. He has served on the Board of Directors of the non-profit The Rockaway Youth Task Force, and acted as a Budget Delegate on New York City’s Participatory Budgeting Initiative. He is also a Teaching Fellow for Harvard’s Introductory Programming Class (CS50), and the Director of Internal Relations of the Harvard Computer Society.
Simon Jones (HKS MC/MPA 2018) from the UK, served as Campaign Manager for the Liberal Democrats in South-West Surrey in the 2010 General Election. He then joined the British Ministry of Defence, where his projects included monitoring submarine and nuclear projects; acting as the UK programme lead for a UK-US programme to build a UK communications facility on Cyprus; and acting as the Head of NATO and Conventional Arms Control Policy. Simon has set up an environmental charity and established a scheme to recognise the contribution of British Veterans of the Korean War.
Irene Solaiman (HKS MPP 2019) has interned and studied with the U.S. Department of State since 2012 in their U.S. Foreign Service and Critical Language Scholarship programs. There, she contributed to the Human Rights and Trafficking in Persons Reports. She served U.S. Senators’ press and media needs in the Senate Republican Conference. Irene has also consulted startup companies in the Washington, D.C. area on marketing and programming.
Meeting the team from the United States Digital Services. On February 2, we met with the team from the U.S. Digital Service (USDS). We dove into discussion, listening to their stories about how their user-centered design builds products that saves lives on a regular basis. One of the USDS core values, to design with users and not for them, will be particularly important to our efforts going forward.
Getting Down to Work!
Reading, listening, and understanding this community. In an effort to know and learn from our users, we have begun research and interviews. We are looking to develop a deeper understanding of the process: what’s working and what isn’t for Veterans and families. The graphic below, from a VA report on a Veteran-centered VA, has given us a taste of our challenge.
We are eager to innovate and “hack” this challenge. Thank you to Professor Sinai, the teaching team, and our collaborators at USDS and VA!
Chris Dylewski, Ifedayo Famojuro, Simon Jones, Rebecca Schwartz, Irene Solaiman