https://innovategovernment.org/team-va daily 0.75 2016-06-05 https://innovategovernment.org/team-va/2016/6/5/team-va-goes-to-washington monthly 0.5 2016-06-05 https://innovategovernment.org/team-va/2016/6/5/prototype-3-form-9-redesign monthly 0.5 2016-06-05 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1465137853903-FEVNXKHTPPROWR1F4CGE/image-asset.png Veterans Affairs Blog - Prototype #3: Form 9 Redesign https://innovategovernment.org/team-va/2016/6/5/prototype-2-veterans-academy monthly 0.5 2016-06-05 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1465137743662-SWIY4D6XFLY7030XG6LD/image-asset.png Veterans Affairs Blog - Prototype #2: Veterans’ Academy https://innovategovernment.org/team-va/2016/6/5/prototype-1-veterans-service-organization-vso-finder monthly 0.5 2016-06-05 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1465137526785-FBSU379AP38HRMYK2RPF/image-asset.png Veterans Affairs Blog - Prototype #1: Veterans’ Service Organization (VSO) Finder https://innovategovernment.org/team-va/2016/4/12/from-insights-to-action monthly 0.5 2016-04-12 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1460496251214-SXNC2PQGB8RAXHY5GO20/image-asset.png Veterans Affairs Blog - From Insights to Action Our whiteboard prototype https://innovategovernment.org/team-va/2016/3/25/the-power-of-post-its monthly 0.5 2016-04-03 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1458885225623-86MBE958TIRU09OR162B/image-asset.jpeg Veterans Affairs Blog - The Power of Post-its https://innovategovernment.org/team-va/2016/3/4/delving-into-the-veterans-disability-appeals-experience monthly 0.5 2016-04-27 https://innovategovernment.org/team-va/2016/2/18/serving-those-that-serve monthly 0.5 2016-02-19 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1455835785366-IM6APRHORUHKDXCCAQ8W/image-asset.jpeg Veterans Affairs Blog - Serving Those That Serve https://innovategovernment.org/team-census daily 0.75 2016-05-21 https://innovategovernment.org/team-census/2016/5/20/census-2020 monthly 0.5 2016-05-21 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1463796766162-6IPGZR00JADJ9Y8C4FHB/image-asset.png Census Blog - Census 2020 The above shows our five policy recommendations, informed by user research and conversations with our colleagues at the Census Bureau https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1463797295135-1SC1K5UQ3YAM9VJOJIOE/image-asset.png Census Blog - Census 2020 Our prototype provided a more intuitive support section, designed to quickly direct users’ queries to the appropriate Census Bureau channel. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1463796707254-XCT4CEK00O08MEXXO6H5/image-asset.jpeg Census Blog - Census 2020 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1463796943209-DIQGP3KIKPTXZG8XSR3W/image-asset.png Census Blog - Census 2020 Census should initiate a project to redesign the Census.gov homepage (current homepage pictured above) https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1463797229489-IAAQ78IDVMRMT0544MSD/image-asset.png Census Blog - Census 2020 Data USA is an example of an innovative website, built outside government using Census Bureau data. The Census Bureau should partner with organizations like Data USA. https://innovategovernment.org/team-census/2016/4/12/prototyping-income-inequality monthly 0.5 2016-04-12 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1460500841487-MDMRL3ID336WGY4MYZVS/census+blog4+pic3.png Census Blog - Prototyping Income Inequality Prototype screenshots https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1460495653864-S1LYKNPT5ETSGPEI4PAB/census+blog4+pic4.png Census Blog - Prototyping Income Inequality Prototype screenshots https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1460495661512-TQYSROTHZPDEWI5N8EBX/census+blog4+pic5.png Census Blog - Prototyping Income Inequality Prototype screenshots https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1460495672092-4QL75E3EAXPAT268GQLS/census+blog4+pic6.png Census Blog - Prototyping Income Inequality Prototype screenshots https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1460500522735-KSC3V7A74SSZFL2P3KTM/image-asset.png Census Blog - Prototyping Income Inequality Our team brainstormed a list of strategies that companies use to build trust and assurance with their customers. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1460500395683-EGV4A5FO7E3GQCT320V7/image-asset.png Census Blog - Prototyping Income Inequality Left to Right: Peter Willis (HKS ’17), Logan Powell (U.S. Census Bureau), Rebecca Scharfstein (HKS/HBS ’18), Trudi Renwick (U.S. Census Bureau), and Alexandra Figueroa (U.S. Census Bureau). https://innovategovernment.org/team-census/2016/3/25/the-quest-for-meaning-in-user-research monthly 0.5 2016-04-03 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1458884517462-XH8080R1PPFKZOBR9OZ1/image-asset.png Census Blog - The Quest for Meaning in User Research Interview summary for Denise-Marie Ordway, Journalist. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1458884650216-P0QCLFJHIJQO3U41EPGW/image-asset.jpeg Census Blog - The Quest for Meaning in User Research Nidhi and Aaron arrange insights under user groups for an initial assessment of attitudes and behavior. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1458884792117-ULKJO9OZDWV4ERURC0BW/image-asset.jpeg Census Blog - The Quest for Meaning in User Research Post-it notes across user groups related to “Solution – Personal Contact” https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1458884731789-3S8ENB9WBYRBHDQOLCRP/image-asset.jpeg Census Blog - The Quest for Meaning in User Research Peter rearranges insights in themes in order to help us visualize key insights across user groups. https://innovategovernment.org/team-census/2016/3/3/learning-to-listen-with-our-eyes monthly 0.5 2016-03-09 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1457067187123-DG4ZWF74OSECGCUCGG5O/image-asset.jpeg Census Blog - Learning to Listen with Our Eyes https://innovategovernment.org/team-census/2016/2/18/censusgov-by-the-numbers monthly 0.5 2016-03-02 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1455839865005-A8HY29MHEJUZWQ2P9G9I/image-asset.png Census Blog - Putting Census Data to Work https://innovategovernment.org/team-nyc daily 0.75 2016-05-06 https://innovategovernment.org/team-nyc/2016/5/6/d-day-its-time-to-show-that-demo monthly 0.5 2016-05-10 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1462567296633-J2GVJ37OVY23V77A8C42/image-asset.png NYC Blog - D-Day! It’s Time To Show That Demo https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1462567162757-ESYV05WYZ49BZLLQVEX1/NYC+Blog6+2.jpeg NYC Blog - D-Day! It’s Time To Show That Demo https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1462567118757-PJGWAYF5CF8ZG8E5TPQC/image-asset.png NYC Blog - D-Day! It’s Time To Show That Demo https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1462567338505-ZUYA380C716SQNEC5QDB/image-asset.png NYC Blog - D-Day! It’s Time To Show That Demo https://innovategovernment.org/team-nyc/2016/5/6/iterations-and-surprises monthly 0.5 2016-05-10 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1462566940483-KZV1SBUEODG6D4L4ZJAA/image-asset.jpeg NYC Blog - Iterations and Surprises https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1462566965644-Y4VS2HO5RWBULZT53Q09/image-asset.png NYC Blog - Iterations and Surprises https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1462566988575-9VQ4A8IHY3BXLZSPMDUV/image-asset.jpeg NYC Blog - Iterations and Surprises https://innovategovernment.org/team-nyc/2016/4/2/data-safety-new-york-city-our-user-research-journey monthly 0.5 2016-04-05 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1459643176958-7YVP0XBKGNW8DBI5W7FQ/image-asset.jpeg NYC Blog - Data, Safety & New York City: Our User Research Journey https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1459643121206-AJ1YQ7YQNNZZNL81ZKTZ/image-asset.jpeg NYC Blog - Data, Safety & New York City: Our User Research Journey https://innovategovernment.org/team-nyc/2016/3/3/from-accident-to-insight-how-the-data-flows monthly 0.5 2016-03-09 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1457066649809-70ZTK1ONQOR1P39BYU8E/image-asset.jpeg NYC Blog - From Accident to Insight: How the Data Flows https://innovategovernment.org/team-nyc/2016/2/18/can-a-city-government-prevent-crane-disasters monthly 0.5 2016-02-29 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1456718585814-T6XJI9DP4407YUU2WTSO/image-asset.jpeg NYC Blog - Can a City Government Prevent Crane Disasters? Photo credit Andrew Gombert/APA https://innovategovernment.org/team-boston daily 0.75 2016-05-11 https://innovategovernment.org/team-boston/2016/5/10/finding-a-home-in-boston monthly 0.5 2016-05-11 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1462926231780-5Q7J3O4SKCFJ4A3M813F/image-asset.png Boston Blog - Finding a Home in Boston Photo Credit: http://www.sourceone-energy.com/Portals/104976/images/City-of-Boston-Benchmarking.jpg https://innovategovernment.org/team-boston/2016/4/12/thinking-inside-the-checkbox-simple-solutions-to-thorny-safety-problems monthly 0.5 2017-02-24 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1460494527094-DGWZUPFYG8V2QSY6UJP3/image-asset.png Boston Blog - Thinking Inside the (Check)box: Simple Solutions to Thorny Safety Problems Our checklist prototype, available at http://is.gd/bfdchecklistdraft. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1460494468530-YIWO2IRP04E2ZYG9O304/image-asset.jpeg Boston Blog - Thinking Inside the (Check)box: Simple Solutions to Thorny Safety Problems Photo credit: Aircraft Checklist History/atchistory.org https://innovategovernment.org/team-boston/2016/3/25/just-another-day-at-the-office monthly 0.5 2016-04-12 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1458884262303-7DSWGEYYWZDVISKUSEVC/image-asset.jpeg Boston Blog - Just Another Day at the Office Team Boston’s journey map sketch during a brainstorming session https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1458884323677-BZO6XAB414H40XM6F57I/image-asset.png Boston Blog - Just Another Day at the Office Digital version of the journey map https://innovategovernment.org/team-boston/2016/3/3/nine-alarm-fire-combating-risks-in-firefighters-lives monthly 0.5 2016-03-10 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1457635787554-86XQBCKB952CDH9EW0YI/image-asset.jpeg Boston Blog - Nine Alarm Fire: Combating Risks in Firefighters’ Lives Photo credit: Mark Garfinkel, http://www.bostonherald.com/news_opinion/columnists/peter_gelzinis/2014/11/gelzinis_firefighters_blame_illnesses_cancer_on_blaze https://innovategovernment.org/team-boston/2016/1/31/blog-one-boston monthly 0.5 2016-02-18 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1455830979487-T6SMXPTJ9ZEDXW8BQOXE/image-asset.jpeg Boston Blog - Safer and Smarter—Using Technology to Improve Firefighting in Boston https://innovategovernment.org/blogs daily 0.75 2016-02-18 https://innovategovernment.org/veterans-affairs-blog daily 0.75 2017-08-03 https://innovategovernment.org/veterans-affairs-blog/2017/8/3/prototypes-possibilities-and-parting-thoughts monthly 0.5 2017-08-03 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1501787047129-QZ9QBCGH11MC2UWSVMFT/image-asset.jpeg Veterans Affairs Blog 2017 - Prototypes, Possibilities, and Parting Thoughts Prototype 3: making data more accessible, to enable third party sites to offer accurate, up-to-date information https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1501786996563-V3GL5L8AEGW088GRBP3P/image-asset.jpeg Veterans Affairs Blog 2017 - Prototypes, Possibilities, and Parting Thoughts Prototype 2: improved cemetery maps with the ability to route visitors to a specific gravesite https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1501786271215-3I5WHYJHNPLFZEOOM179/image-asset.jpeg Veterans Affairs Blog 2017 - Prototypes, Possibilities, and Parting Thoughts Our three prototypes https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1501786743748-XHJL0EN66IGAVY62XC85/image-asset.jpeg Veterans Affairs Blog 2017 - Prototypes, Possibilities, and Parting Thoughts Prototype 1: an enhanced mobile site featuring a more user-friendly design and improved grave search https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1501787110318-3KGT4HTJLM2EAWN2HN4L/image-asset.jpeg Veterans Affairs Blog 2017 - Prototypes, Possibilities, and Parting Thoughts We recommend a phased approach to implementing the three solutions https://innovategovernment.org/veterans-affairs-blog/2017/6/6/testingtesting1-2-3 monthly 0.5 2017-06-06 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1496756647462-H9ETRRVOUGP4BD3DFLHM/image-asset.jpeg Veterans Affairs Blog 2017 - Testing…Testing…1, 2, 3 Visiting USDS headquarters (missing: Keith Caton) https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1496756903419-2NS1ZK3H65PU4C0JFY6Q/image-asset.png Veterans Affairs Blog 2017 - Testing…Testing…1, 2, 3 Examples of NCA cemetery maps which vary in readability. (Left) Florida National Cemetery, (right) Fort Snelling National Cemetery in Minnesota. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1496756713262-90D3IIDC9P3P9W4BTAFQ/image-asset.png Veterans Affairs Blog 2017 - Testing…Testing…1, 2, 3 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1496756836754-7DV9K2ZTP22NLFIMNZUJ/image-asset.png Veterans Affairs Blog 2017 - Testing…Testing…1, 2, 3 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1496756999054-W1BLVITCP2R4P18NG2Y5/image-asset.png Veterans Affairs Blog 2017 - Testing…Testing…1, 2, 3 https://innovategovernment.org/veterans-affairs-blog/2017/4/13/insights-on-gravesites monthly 0.5 2017-04-13 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1492126924095-MRZ8CIXRH8B7NM40Z2HL/image-asset.png Veterans Affairs Blog 2017 - Insights on Gravesites The four personas that we developed in order to remind us of the needs and attitudes of each type of visitor. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1492126770082-T38PTXN7G9EXKETLP5PP/image-asset.png Veterans Affairs Blog 2017 - Insights on Gravesites Our five-step approach to collecting information about cemeteries. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1492126892021-BQAXXP133ULIB0H7IZHA/image-asset.png Veterans Affairs Blog 2017 - Insights on Gravesites https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1492126805526-8AIICHT1THK201KUHN2N/image-asset.png Veterans Affairs Blog 2017 - Insights on Gravesites A diagram detailing the demographics of our interviewees. We interviewed 28 people, including 13 NCA staff and 15 members of the public. Our external research prioritized veterans and family or friends, which are not mutually exclusive groups. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1492126730993-9J4GLKMD1GFKAV9WIY3R/image-asset.png Veterans Affairs Blog 2017 - Insights on Gravesites https://innovategovernment.org/veterans-affairs-blog/2017/3/30/ezmynzrnpz9o0h3qr0nd0j46yj1ik7 monthly 0.5 2017-03-31 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1490921596460-AYEB5J3ICXBZHYMO663A/image-asset.png Veterans Affairs Blog 2017 - How to find a gravesite? And other questions Grave Locator kiosk in Massachusetts National Cemetery and map of the grounds https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1490920518436-SQRBOAO7CH31N9WTYHNX/image-asset.png Veterans Affairs Blog 2017 - How to find a gravesite? And other questions The entrance to the Massachusetts National Cemetery https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1490920747727-69RHS5MCVN1KC6KGFWMW/image-asset.png Veterans Affairs Blog 2017 - How to find a gravesite? And other questions Paying respects at Petty Officer Trahan’s grave https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1490920609224-GMSQ9C9R8AKV6XBSI3IL/image-asset.png Veterans Affairs Blog 2017 - How to find a gravesite? And other questions https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1490920796114-7YN93TIFOMX4C6ETOK7M/image-asset.png Veterans Affairs Blog 2017 - How to find a gravesite? And other questions When we visited, many gravesites were covered by snow https://innovategovernment.org/veterans-affairs-blog/2017/2/24/honoring-veterans-in-a-digital-age monthly 0.5 2017-02-24 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1487954316902-VUPDGG9TIRECKBS9D2TS/mapofcemeteries.png Veterans Affairs Blog 2017 - Honoring Veterans in a Digital Age The NCA manages cemeteries, soldiers’ lots, and monument sites across the United States. Created in Google Maps with data from NCA. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1487953698521-IPDSRT4HO5EG9I7MYJCN/image-asset.png Veterans Affairs Blog 2017 - Honoring Veterans in a Digital Age Calverton National Cemetery, the largest cemetery in NCA’s purview. https://innovategovernment.org/treasury-blog daily 0.75 2017-08-03 https://innovategovernment.org/treasury-blog/2017/8/3/making-federal-spending-relevant-to-small-businesses monthly 0.5 2017-08-03 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1501787751566-H1TWBCDG9HPLDQPFN8AQ/image-asset.jpeg Treasury Blog - Making Federal Spending Relevant to Small Businesses https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1501787806868-F7H1ZYTXFWQ8TPR8CGG5/image-asset.jpeg Treasury Blog - Making Federal Spending Relevant to Small Businesses https://innovategovernment.org/treasury-blog/2017/5/9/businesses-like-me monthly 0.5 2017-07-30 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1494341018127-8SQ61RNPQ0OI0N7H4VID/image-asset.png Treasury Blog - Businesses Like Me https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1494340903509-X3ZDSXCXGH54IPAM8LDL/image-asset.png Treasury Blog - Businesses Like Me https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1494341064243-6P5A63Y3TPIBPAU8V3P5/image-asset.png Treasury Blog - Businesses Like Me https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1494341030993-PKMKPXUY3I2AZZHJ113X/image-asset.png Treasury Blog - Businesses Like Me https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1494341089817-656UXJD67NST9ABQRXCO/image-asset.png Treasury Blog - Businesses Like Me https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1494341048316-SH16RKSH2X9ZEJJG5UB8/image-asset.png Treasury Blog - Businesses Like Me https://innovategovernment.org/treasury-blog/2017/4/7/what-to-do-when-users-dont-want-your-product monthly 0.5 2017-07-30 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1491570618587-JALDY2OY6QUCZIMTYHU5/image-asset.png Treasury Blog - What To Do When Users Don’t Want Your Product https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1491570603590-LQ45NX0LB411ZSU4ALMJ/image-asset.png Treasury Blog - What To Do When Users Don’t Want Your Product https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1491570584027-BISY174PXOY0ZCF2VQ2G/image-asset.png Treasury Blog - What To Do When Users Don’t Want Your Product https://innovategovernment.org/treasury-blog/2017/4/6/who-cares-about-federal-spending-anyway monthly 0.5 2017-07-30 https://innovategovernment.org/treasury-blog/2017/2/24/making-the-case-for-spending-data monthly 0.5 2017-02-24 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1487962865314-8RE4ELI7NRA68P73K2Z5/image-asset.png Treasury Blog - Making the Case for Spending Data https://innovategovernment.org/boston-blog daily 0.75 2017-06-06 https://innovategovernment.org/boston-blog/2017/6/6/introducing-bostons-new-property-info-tool monthly 0.5 2017-07-31 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1496755992235-7I3JZA1T0TM21Q195CTJ/image-asset.png Boston Blog - Introducing Boston’s New Property Info Tool https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1496756072287-ZXCALUCQSE3S2WXJ8R30/image-asset.png Boston Blog - Introducing Boston’s New Property Info Tool https://innovategovernment.org/boston-blog/2017/5/9/avoiding-the-cheeseburger monthly 0.5 2017-07-31 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1494338732932-4FNC8UKZEBEE63TAMN7W/image-asset.png Boston Blog - Avoiding the Cheeseburger https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1494338785155-CKMAG53Q5L7WO5454DON/image-asset.png Boston Blog - Avoiding the Cheeseburger https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1494338861454-VND3NWHBYOKL22SWYVW2/image-asset.png Boston Blog - Avoiding the Cheeseburger https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1494338876100-VDUWA424X9UX2N4G3HTW/image-asset.png Boston Blog - Avoiding the Cheeseburger https://innovategovernment.org/boston-blog/2017/4/28/pnaatlib6325ujw6622a0s0tcrd97d monthly 0.5 2017-07-31 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1493642336193-G5GT1PNDZK2CRT8J6Q4T/image-asset.png Boston Blog - Broadening and Narrowing our User Research https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1493642364640-GR9AHD39OZYU4HGY8C1X/image-asset.png Boston Blog - Broadening and Narrowing our User Research https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1493642312564-SQZBO7Q1BW6WNCWWUX5T/image-asset.png Boston Blog - Broadening and Narrowing our User Research https://innovategovernment.org/boston-blog/2017/4/1/finding-the-human-in-human-centered-design monthly 0.5 2017-07-31 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1491058478712-HB9C44S1ZNONIHBB9TXR/image-asset.png Boston Blog - Finding the human in human-centered design Our team experiencing the process of filing Boston property taxes and applying for a residential exemption. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1491058518137-8VVRUG7PPLBX1OFIYFMC/image-asset.png Boston Blog - Finding the human in human-centered design A visual of what the design process looks like at each stage. The Uncertainty and Research phases are messy. We expect as we continue to research that we will gain more clarity in our direction. https://innovategovernment.org/boston-blog/2017/2/24/bostons-most-visited-web-page monthly 0.5 2017-03-02 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1487966609530-8KBDQYF27QGPVYQL1YXD/image-asset.png Boston Blog - Boston’s Most Visited Web Page https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1487966654412-ILRRL2VJMR5DTT61EV51/image-asset.png Boston Blog - Boston’s Most Visited Web Page https://innovategovernment.org/commonwealth-blog daily 0.75 2017-08-03 https://innovategovernment.org/commonwealth-blog/2017/8/3/drawing-to-a-close monthly 0.5 2017-08-03 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1501787411296-DLE9RTQD9K754ZWDV59N/image-asset.jpeg Commonwealth Blog - Drawing to a close Our prototype: A Crowdsourced FAQ Platform https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1501787537095-C9PWWAOMUZYLZ73C7HTN/COMM+BLOG1.png Commonwealth Blog - Drawing to a close One of our many KJ Boards from this project https://innovategovernment.org/commonwealth-blog/2017/5/9/getting-to-a-solution monthly 0.5 2017-05-09 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1494337761535-KEKZNVN18JSTV98CMLVP/image-asset.png Commonwealth Blog - Getting to a Solution Early wireframes of our solution https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1494337623046-SDKH7NW2RG0DS1U8VQGO/image-asset.png Commonwealth Blog - Getting to a Solution Above is a small sample of our solution prioritization analysis https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1494337744726-I5D3VUDBGBQXHFW42N92/image-asset.png Commonwealth Blog - Getting to a Solution https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1494337805702-9IK54V26QWLHB3H1N9XG/image-asset.png Commonwealth Blog - Getting to a Solution The current prototype of our entrepreneur FAQ hub https://innovategovernment.org/commonwealth-blog/2017/4/7/driving-towards-action monthly 0.5 2017-04-27 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1491570066734-5NTH15OXYLFOWBKW4OU0/image-asset.png Commonwealth Blog - Driving towards action The Commonwealth Team synthesizing our insights in our ‘office’, with some of our KJ results pictured behind Julia https://innovategovernment.org/commonwealth-blog/2017/3/30/so-many-questions-so-little-time monthly 0.5 2017-03-31 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1490922260608-LEC1UV4CTYJ4JY48X00H/image-asset.png Commonwealth Blog - So Many Questions, So Little Time Nisha adds to our endless questions. https://innovategovernment.org/commonwealth-blog/2017/2/24/getting-down-to-business-in-massachusetts monthly 0.5 2017-03-07 https://innovategovernment.org/boston-police-blog daily 0.75 2017-08-03 https://innovategovernment.org/boston-police-blog/2017/8/3/learning-from-the-police monthly 0.5 2017-08-03 https://innovategovernment.org/boston-police-blog/2017/5/9/it-takes-a-village monthly 0.5 2017-07-31 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1494339787551-IDDKS8SZ7CZXZZBOS71H/image-asset.png Boston Police Blog - It Takes a Village Operation Exit Team at Turner Consulting. Image from Y.O.U. Boston. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1494339955509-HPEPHWV14Q43RZJUYMEQ/image-asset.png Boston Police Blog - It Takes a Village This week, our team worked to brainstorm and prototype a variety of solutions to several of the biggest challenges facing the BPD. https://innovategovernment.org/boston-police-blog/2017/4/13/back-row-seat-riding-with-the-boston-pd-gang-unit monthly 0.5 2017-07-31 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1492128584127-KCH925VO2QHF3T77PJ9E/image-asset.png Boston Police Blog - Back Row Seat: Riding with the Boston PD Gang Unit The gang unit’s charge is to reduce gang activity and gang affiliation. Tactics vary based on their objective, and is the team’s interpretation of what occurs. For that reason, it may not be perfectly accurate. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1492128631053-D36PR5NV20XOW7XPJ1W5/image-asset.png Boston Police Blog - Back Row Seat: Riding with the Boston PD Gang Unit The team went on multiple ride-alongs to learn more about the day-to-day activities of patrol officers. Source: Google Images https://innovategovernment.org/boston-police-blog/2017/4/13/dont-knock-down-the-wrong-door monthly 0.5 2017-07-31 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1492128315626-Y8N2CHR6PU3MLLWLHZIX/pic1.png Boston Police Blog - Don’t Knock Down the Wrong Door https://innovategovernment.org/boston-police-blog/2017/2/24/one-is-too-many-and-zero-is-our-goal monthly 0.5 2017-03-02 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1488466352332-7ZAWLKXTBUTSX44ZABBI/BPDMeeting.png Boston Police Blog - One is Too Many and Zero is Our Goal Clockwise from far left: Daniel Mulhern of the Mayor’s Office, Francesca Ioffreda, Daniel Goldberg, Ihsaan Patel, Namita Mody, and Berkeley Brown. https://innovategovernment.org/veteran-caregiver-blog daily 0.75 2018-05-28 https://innovategovernment.org/veteran-caregiver-blog/2018/5/28/developing-digital-tools-to-support-the-lives-of-caregivers-and-veterans monthly 0.5 2018-05-28 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1527525448645-AD4XQWKIVWS6U0GQD89Q/image-asset.png Veteran Caregiver Blog - Developing Digital Tools to Support the Lives of Caregivers and Veterans https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1527525433483-GBM6IAWXWWPZNWH3FLJZ/image-asset.png Veteran Caregiver Blog - Developing Digital Tools to Support the Lives of Caregivers and Veterans https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1527525707209-R2XCXLZMURQ7JSMLWYJU/image-asset.png Veteran Caregiver Blog - Developing Digital Tools to Support the Lives of Caregivers and Veterans Our team members in front of the White House during our visit to D.C. to share our final presentation with White House and VA officials https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1527525531415-LJ28XRZYJF0RCX5L4Z5J/image-asset.png Veteran Caregiver Blog - Developing Digital Tools to Support the Lives of Caregivers and Veterans https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1527525675530-K1004WC7F1V6COWMVDAG/image-asset.png Veteran Caregiver Blog - Developing Digital Tools to Support the Lives of Caregivers and Veterans https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1527525488568-5ZUF30L839URTZ49QXRS/image-asset.png Veteran Caregiver Blog - Developing Digital Tools to Support the Lives of Caregivers and Veterans https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1527525601714-KDOP91M69F2Q7TOFG00P/image-asset.png Veteran Caregiver Blog - Developing Digital Tools to Support the Lives of Caregivers and Veterans https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1527525648408-NE19OZOXUWBSWJQB86AA/image-asset.png Veteran Caregiver Blog - Developing Digital Tools to Support the Lives of Caregivers and Veterans https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1527525516844-EWG3KVUBKLJUL56GUOOQ/image-asset.png Veteran Caregiver Blog - Developing Digital Tools to Support the Lives of Caregivers and Veterans https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1527525562741-SX54VJJZNOZ382L1BVFO/image-asset.png Veteran Caregiver Blog - Developing Digital Tools to Support the Lives of Caregivers and Veterans https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1527525577223-DZZOEKIMWD4S9SBMUAUT/image-asset.png Veteran Caregiver Blog - Developing Digital Tools to Support the Lives of Caregivers and Veterans https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1527525615423-IJU4ZAJACZB1GPJ8UIJ9/image-asset.png Veteran Caregiver Blog - Developing Digital Tools to Support the Lives of Caregivers and Veterans https://innovategovernment.org/veteran-caregiver-blog/2018/4/30/building-friendly-robots-and-other-new-ideas-for-caregiving monthly 0.5 2018-04-30 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1525132135428-KLX297BG8WGKY7BFEXX3/image-asset.png Veteran Caregiver Blog - Building friendly robots – and other new ideas for caregiving https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1525132161147-QGQFQKXP7WMXW1PHWT3G/image-asset.png Veteran Caregiver Blog - Building friendly robots – and other new ideas for caregiving https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1525132184710-N4AHOGNMSHZA1U6MZBKW/image-asset.png Veteran Caregiver Blog - Building friendly robots – and other new ideas for caregiving https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1525132105677-L2BOH908D93O9FVKOFU0/image-asset.jpeg Veteran Caregiver Blog - Building friendly robots – and other new ideas for caregiving Our team members reviewing and narrowing down our ideas. The 42 prototypes included two robots, training videos, caregiver portals, and calendar applications https://innovategovernment.org/veteran-caregiver-blog/2018/4/1/peering-into-the-life-of-a-caregiver monthly 0.5 2018-04-02 https://innovategovernment.org/veteran-caregiver-blog/2018/3/8/how-does-an-american-hero-find-a-hero monthly 0.5 2018-03-09 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1520560244996-7XLSMRTHA94IYT97JSJB/image-asset.png Veteran Caregiver Blog - How does an American hero find a hero? https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1520560163013-9J8BA9EZA7UDRA7803QN/image-asset.png Veteran Caregiver Blog - How does an American hero find a hero? https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1520560208325-LYLX5XPST69YZG154IWF/image-asset.png Veteran Caregiver Blog - How does an American hero find a hero? https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1520560337597-ELEZMQ9SD0EGF8SAP8YP/image-asset.png Veteran Caregiver Blog - How does an American hero find a hero? The current portal for the U.S. Department of Veterans Affairs caregiver support – caregiver.va.gov https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1520560182742-WAX44ZRQ28GJWNPVH751/image-asset.png Veteran Caregiver Blog - How does an American hero find a hero? https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1520560128325-35EQCNJL54GG3JG2H972/image-asset.png Veteran Caregiver Blog - How does an American hero find a hero? https://innovategovernment.org/boston-public-records daily 0.75 2018-06-02 https://innovategovernment.org/boston-public-records/2018/5/31/improving-public-records-in-boston-researching-building-and-buying-solutions-for-real-people monthly 0.5 2018-06-03 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1527824611875-CEUXRCLB6ZVKVPA1HTFS/image-asset.png Boston Public Records Blog - Improving Public Records in Boston: 
Researching, Building, and Buying Solutions for Real People While we didn’t start out as design professionals, our teaching team pointed us in the right direction to jump! https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1527824784523-ARSJ5QVKFNJBHJDPOFJG/image-asset.png Boston Public Records Blog - Improving Public Records in Boston: 
Researching, Building, and Buying Solutions for Real People We put our paper prototypes in front of City staff and the public to observe, listen, and learn https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1527824834524-IUCUMCVR6NERRV5GC6Z1/image-asset.png Boston Public Records Blog - Improving Public Records in Boston: 
Researching, Building, and Buying Solutions for Real People Based on what we learned in testing of “Tippy,” we added the pink text shown here to the RFP https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1527824764549-FEXYA3HTNOY9AWBXUBHH/image-asset.png Boston Public Records Blog - Improving Public Records in Boston: 
Researching, Building, and Buying Solutions for Real People We tested paper prototypes designed to address each tracker criterion https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1527987789486-43R7ORZ4PMFA970YHPPD/image-asset.png Boston Public Records Blog - Improving Public Records in Boston: 
Researching, Building, and Buying Solutions for Real People Shawn Williams is the Director of Public Records. We interviewed him and 40 other prime users. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1527824687094-VI2HXXAH3U1BCH33R2DO/image-asset.png Boston Public Records Blog - Improving Public Records in Boston: 
Researching, Building, and Buying Solutions for Real People Requesters and Custodians are two sides of the same coin, and share parallel frustrations https://innovategovernment.org/boston-public-records/2018/4/30/simplifying-public-records-requests monthly 0.5 2018-05-01 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1525137542984-393XRWHSG3PLI99VY7IF/image-asset.png Boston Public Records Blog - Simplifying Public Records Requests Mockup of Tippy interface when the word “email” is used. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1525137590392-AO4QCRC0I7RMULC64K2U/image-asset.png Boston Public Records Blog - Simplifying Public Records Requests Mockup of Tippy suggesting the best department to respond to a request. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1525137437356-4UYTBE4764XJ0RII45YH/image-asset.png Boston Public Records Blog - Simplifying Public Records Requests Image of our problem statement “mad-lib” https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1525137566850-7AKJ8V5126VMDGGYODZ6/image-asset.png Boston Public Records Blog - Simplifying Public Records Requests Mockup of Tippy interface with the word “aggregated”. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1525137524306-MUSKATJZSSGYQXLNLO4F/image-asset.png Boston Public Records Blog - Simplifying Public Records Requests https://innovategovernment.org/boston-public-records/2018/4/24/why-government-transparency-matters monthly 0.5 2018-04-25 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1524623713874-A0SDHGAF7N0BJRTKQ0HN/image-asset.png Boston Public Records Blog - Why Government Transparency Matters Documents released to MuckRock by Montgomery County, Maryland https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1524623682333-019EBTWTTL75YSWO5T2W/image-asset.png Boston Public Records Blog - Why Government Transparency Matters Screenshot of the website the City of Boston published with public information on their proposal to host Amazon’s second headquarters https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1524623774939-KVKNHSU12DUFWUXVPFXK/image-asset.png Boston Public Records Blog - Why Government Transparency Matters A public records request can take a wide variety of routes, and make a large number of stops along the way. In particular, the City of Boston has more than 70 departments and 4 autonomous agencies that all maintain records subject to public request. https://innovategovernment.org/boston-public-records/2018/3/8/teaming-up-for-transparency monthly 0.5 2018-03-09 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1520559243790-FPWBR6TOA3HGQY8SAEJ2/public+records+2.png Boston Public Records Blog - Teaming Up for Transparency Sample public records request (Source: www.sec.state.ma.us) https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1520559089478-RE8D1A2VBBRQFZ28UT3E/boston+records+homepage.png Boston Public Records Blog - Teaming Up for Transparency The Public Records homepage for the City of Boston (Source: boston.gov) https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1520559231481-6TOLAZBHPCBBTH90LFQ8/image-asset.png Boston Public Records Blog - Teaming Up for Transparency https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1520559127877-TAMYB798UZCQ0I3REHG8/image-asset.png Boston Public Records Blog - Teaming Up for Transparency Our first meeting with the City of Boston team https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1520559195191-12579K0DCNOLZ0VTDGGV/image-asset.png Boston Public Records Blog - Teaming Up for Transparency The homepage for the City of Boston’s open data portal (Source: data.boston.gov) https://innovategovernment.org/boston-public-schools-blog daily 0.75 2018-06-25 https://innovategovernment.org/boston-public-schools-blog/2018/6/25/making-it-easier-for-parents-to-navigate-boston-public-schools monthly 0.5 2019-02-20 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1529899934522-KERBTWNMFO21UTSTU3LQ/1.png Boston Public Schools Blog - Making it Easier for Parents to Navigate Boston Public Schools Team member John LaRue interviewing a parent https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1529900008542-NGLXA61LGHR12Y59MCWH/3.png Boston Public Schools Blog - Making it Easier for Parents to Navigate Boston Public Schools https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1529900194928-CBPXB3S30QUTH4X2IPPR/6.png Boston Public Schools Blog - Making it Easier for Parents to Navigate Boston Public Schools https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1529900126319-Y0O2MI7VK7GLAGA2LPEL/5.png Boston Public Schools Blog - Making it Easier for Parents to Navigate Boston Public Schools https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1529900083198-DK7SMX6X1G8592T5Y2QW/image-asset.png Boston Public Schools Blog - Making it Easier for Parents to Navigate Boston Public Schools A side-by-side comparison of the BPS website (left: January 2018; right: May 2018) https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1529900263856-SN4FUPQNSF3ILGM17GFW/image-asset.png Boston Public Schools Blog - Making it Easier for Parents to Navigate Boston Public Schools Molly Thomas and John LaRue presenting to officials from City Hall and Boston Public Schools https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1529899985840-T6FRSHIJ2H9O04R1BG81/2.png Boston Public Schools Blog - Making it Easier for Parents to Navigate Boston Public Schools https://innovategovernment.org/boston-public-schools-blog/2018/4/17/testing-ideas-to-improve-the-parent-experience-of-boston-public-schools monthly 0.5 2018-04-18 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1524019476858-C6QAU6EB9N9VQ7QN90WJ/image-asset.png Boston Public Schools Blog - Testing Ideas to Improve the Parent Experience of Boston Public Schools Chris explains his thinking about what we’ve learned so far. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1524019512651-LZ5MUXRENRVGRJDSM13R/image-asset.png Boston Public Schools Blog - Testing Ideas to Improve the Parent Experience of Boston Public Schools Our team debates ideas to improve BPS customer experience https://innovategovernment.org/boston-public-schools-blog/2018/4/1/talking-with-parents monthly 0.5 2018-04-01 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1522606111446-EDWUQNKYQEOMWRDM3RD8/BPS+Parents.png Boston Public Schools Blog - Talking with Parents John speaking with a BPS parent https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1522606208662-GZHDIJJ6PMCP0BRHBOEI/BPS+Research+Methods.png Boston Public Schools Blog - Talking with Parents A snapshot of our research methods https://innovategovernment.org/boston-public-schools-blog/2018/3/7/sweating-the-small-stuff-why-boston-public-schools-should-treat-its-parents-like-customers monthly 0.5 2018-03-07 https://innovategovernment.org/census-2018 daily 0.75 2018-05-26 https://innovategovernment.org/census-2018/2018/5/26/making-it-easier-to-find-and-use-census-data monthly 0.5 2018-05-26 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1527356798226-CQ7VFLTR2X0SGQHAHW49/image-asset.png Census 2018 Blog - Making It Easier to Find and Use Census Data A reminder that your website is just a tiny piece of the entire Internet. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1527356837270-TUVJ3D413TPG40XLRRC7/image-asset.png Census 2018 Blog - Making It Easier to Find and Use Census Data How Census data shows up in a Google search. There are many more search queries in which this could happen. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1527356420026-M30KC6YMJI6W3309MP9Q/image-asset.jpeg Census 2018 Blog - Making It Easier to Find and Use Census Data Current Census website (left) and new version in testing (right) https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1527356670629-WF2WB1BQJYKXL5XLQQZB/image-asset.png Census 2018 Blog - Making It Easier to Find and Use Census Data Three user personas of the Census website. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1527356514033-BQRNJCKS848S7YUWIVTH/image-asset.png Census 2018 Blog - Making It Easier to Find and Use Census Data https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1527356719990-RN6P5JK76A4KIJQBU6X6/image-asset.png Census 2018 Blog - Making It Easier to Find and Use Census Data Two prototypes we tested with users: Guided search (left) and open search (right) https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1527356561276-91JZTT1GPOOBFA81L8MS/image-asset.png Census 2018 Blog - Making It Easier to Find and Use Census Data Census’ new website currently in beta release. There is no guidance on what data is available. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1527356590083-QIE1ZTZBRUXH9RJNR6DY/image-asset.png Census 2018 Blog - Making It Easier to Find and Use Census Data Our team’s prototype with browsable topics added. https://innovategovernment.org/census-2018/2018/4/16/testing-new-ideas-for-the-us-census monthly 0.5 2018-04-16 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1523883970224-3C9QL1GY3JD8CB89NV0G/image-asset.png Census 2018 Blog - Testing New Ideas for the U.S. Census Team members setting up for usability testing at the Harvard Science Centre https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1523884742406-N4TUAUQQ2K5FOOQ0KCJ5/Queries.png Census 2018 Blog - Testing New Ideas for the U.S. Census Results of different queries:“Poverty in Cambridge” produced the correct table, while “Poverty, Cambridge” and “Poverty, Cambridge MA” produced different results. Users were unlikely to enter the exact search query the Census was after. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1523884887098-NILUQ2FRTXFGD720QMXR/digital+prototype.png Census 2018 Blog - Testing New Ideas for the U.S. Census Our digital prototype for a guided search https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1523884846768-ZA405GT926YRT9J4IRYW/paper+prototype.png Census 2018 Blog - Testing New Ideas for the U.S. Census Paper prototypes of alternative search functions https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1523884040903-UE3W068T0GMEQCC8FD3E/image-asset.png Census 2018 Blog - Testing New Ideas for the U.S. Census The landing page of the US Census Bureau’s beta website - data.census.gov https://innovategovernment.org/census-2018/2018/4/1/the-census-bureaus-website-looking-for-a-needle-in-a-haystack monthly 0.5 2018-04-01 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1522607273743-0NTIRYDXCJAPBTMYXBWE/User+flow.png Census 2018 Blog - The Census Bureau’s Website: Looking for a Needle in a Haystack? Team members Arjun Bisen and Carissa Chen run through a user flow https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1522606894907-XNF3OKDYFZTUTWE30BBM/Census+Landing+Page.png Census 2018 Blog - The Census Bureau’s Website: Looking for a Needle in a Haystack? Visitors to the Census website are greeted by a cluttered and often confusing landing page https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1522607164370-ZE0LIY48980WPKGDVI6A/Data+Analyst.png Census 2018 Blog - The Census Bureau’s Website: Looking for a Needle in a Haystack? https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1522607203367-VAFA70K9TIVDDGAYATZS/Developer.png Census 2018 Blog - The Census Bureau’s Website: Looking for a Needle in a Haystack? https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1522607091928-6Y4A8VNUDJBUOOQUB63O/Researcher.png Census 2018 Blog - The Census Bureau’s Website: Looking for a Needle in a Haystack? https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1522606966117-TWOXETCJK6EBQPMIWXVJ/Community+Leader.png Census 2018 Blog - The Census Bureau’s Website: Looking for a Needle in a Haystack? https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1522606919725-7QXHQXTXX58UDCPSKIKS/Research+Plan.png Census 2018 Blog - The Census Bureau’s Website: Looking for a Needle in a Haystack? A summary of the team’s research plan https://innovategovernment.org/census-2018/2018/3/2/making-sense-of-the-census monthly 0.5 2018-03-06 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1520022667711-VZRTNMSRZXUR5NN5B971/daniel.png Census 2018 Blog - Making Sense of the Census https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1520022426506-2P914UB26A7GGKIJ801G/census-1.png Census 2018 Blog - Making Sense of the Census https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1520022511936-B2V0KTI9TEOV6O03J335/tony.png Census 2018 Blog - Making Sense of the Census https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1520022442880-H8P5MOIDEUIDQILS4O1F/census-2.png Census 2018 Blog - Making Sense of the Census https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1520022704725-LTLF88PAG7QCN8LGAE2I/carissa.png Census 2018 Blog - Making Sense of the Census https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1520022585418-CP1XDKSG7DWAI6DKD6FX/arjun.png Census 2018 Blog - Making Sense of the Census https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1520022618767-949N8SYN7ZU4YJJXK20U/ayush.png Census 2018 Blog - Making Sense of the Census https://innovategovernment.org/veteran-transition daily 0.75 2018-06-16 https://innovategovernment.org/veteran-transition/2018/6/16/helping-new-veterans-with-the-resources-they-need monthly 0.5 2018-06-16 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1529191225796-UXY0TT24DOTTSNWPGPJY/image-asset.png Veteran Transition Blog - Helping New Veterans with the Resources They Need https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1529191153278-HK32JVKC7E4M577MK3W1/image-asset.png Veteran Transition Blog - Helping New Veterans with the Resources They Need Team Members Chris, Ife, and Irene categorize Veteran insights https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1529191245813-4PNCWIBU2USE4TWZICJS/image-asset.png Veteran Transition Blog - Helping New Veterans with the Resources They Need https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1529191297371-7RVCSJU82XEHTZ4VAD67/image-asset.png Veteran Transition Blog - Helping New Veterans with the Resources They Need https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1529191125531-N7FDJWSPUZYTVW6Q8S7V/image-asset.png Veteran Transition Blog - Helping New Veterans with the Resources They Need https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1529191189915-84ZKF4QARUWDJN9XKAA6/image-asset.png Veteran Transition Blog - Helping New Veterans with the Resources They Need Team Member Irene draws potential prototype solutions https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1529191330015-BUKIJR1RVFMEMYUHBKM9/image-asset.png Veteran Transition Blog - Helping New Veterans with the Resources They Need https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1529191353385-QI0KCI193KM5I9AZOM9I/image-asset.png Veteran Transition Blog - Helping New Veterans with the Resources They Need Vetransition Implementation Plan https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1529191273350-TMQZVZOR0XGES4IHJC4R/image-asset.png Veteran Transition Blog - Helping New Veterans with the Resources They Need https://innovategovernment.org/veteran-transition/2018/6/16/designing-apps-with-veterans-not-for-them monthly 0.5 2018-06-16 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1529191063008-3BMGQGEER1B1HAZJRAYB/image-asset.png Veteran Transition Blog - Designing Apps with Veterans, not For Them Balsamiq prototype of the Veteransition app https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1529191035620-HD6EC2213GZLWSP86R3W/image-asset.png Veteran Transition Blog - Designing Apps with Veterans, not For Them Irene sketches potential solutions https://innovategovernment.org/veteran-transition/2018/4/1/the-challenges-of-returning-to-civilian-life monthly 0.5 2018-04-01 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1522605853259-0F562XI7FVP3KGGS44PH/Veteran+Experience+Map Veteran Transition Blog - The Challenges of Returning to Civilian Life A Map of a Veteran’s Experience Leaving the Military https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1522605930466-CE7NZACJMRB7YR6RK7BT/KJ Veteran Transition Blog - The Challenges of Returning to Civilian Life Team Members Mapping Problems with the transition Process in an Exercise Called a “KJ” https://innovategovernment.org/veteran-transition/2018/3/7/beyond-the-uniform-understanding-the-transition-from-military-to-civilian-life monthly 0.5 2018-03-07 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1520440538411-IEUOVN2VKCYTW83WMSNY/image-asset.png Veteran Transition Blog - Beyond the Uniform: Understanding the Transition From Military to Civilian Life https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1520440768124-XN6SIRUBUEU4GSO7MNUT/image-asset.png Veteran Transition Blog - Beyond the Uniform: Understanding the Transition From Military to Civilian Life https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1520440781421-Y6A5GPLH66G4S350LSE0/image-asset.png Veteran Transition Blog - Beyond the Uniform: Understanding the Transition From Military to Civilian Life https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1520440686413-UI7X3I7D0U7J0T8QRMFJ/image-asset.png Veteran Transition Blog - Beyond the Uniform: Understanding the Transition From Military to Civilian Life From left to right: Paris Martin, Rebecca Schwartz, Anne Kainic, Natalie Moore, Simon Jones, Ife Famojuro, Chris Dylewski, Irene Solaiman, Lacey Higley https://innovategovernment.org/va-blog-2019 daily 0.75 2019-06-01 https://innovategovernment.org/va-blog-2019/2019/6/1/putting-communications-back-in-veterans-hands monthly 0.5 2019-06-01 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1559427067503-36YOONDCJPYGS2ULQ7CK/Picture1.png Veterans Affairs Blog - Putting communications back in Veteran's hands Menaka and Daniela testing a preference panel prototype with a Veteran https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1559427115573-H6FD60DNPPXIF9L9FXG9/image-asset.png Veterans Affairs Blog - Putting communications back in Veteran's hands Select screens from our VA Claims Tracker prototype https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1559427150014-56J8BBZVTBLDPYB0CS7U/image-asset.png Veterans Affairs Blog - Putting communications back in Veteran's hands Our preference panel prototype, which leverages the current design of VA. gov https://innovategovernment.org/va-blog-2019/2019/4/3/communication-as-defined-by-veterans monthly 0.5 2019-06-01 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1554295953929-UNY4SZOLKP4JHIV0T0CO/Picture2.png Veterans Affairs Blog - Communication, As Defined by Veterans https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1554295801070-BSE02A51MIG0UN1MF520/Picture1.png Veterans Affairs Blog - Communication, As Defined by Veterans The HKS team at a Disabled American Veterans meeting. https://innovategovernment.org/va-blog-2019/2019/3/1/harvard-students-partner-with-va-to-improve-veteran-communications monthly 0.5 2019-03-12 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1551453117733-Y2HGXBX9ZJVVQMQLM2WV/image-asset.png Veterans Affairs Blog - Harvard students partner with VA to improve Veteran communications https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1551453373619-WR20WNLXJIYRQZX7R6Y6/Picture6.png Veterans Affairs Blog - Harvard students partner with VA to improve Veteran communications Isaac, Menaka, Raina, Dirk and Daniela (not pictured) brainstorm interview questions https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1551453248407-768OKL12CA9UDPZWCMZ6/image-asset.png Veterans Affairs Blog - Harvard students partner with VA to improve Veteran communications https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1551453155536-7XA8ZO4EFW8UH1CR8EFU/Picture2.png Veterans Affairs Blog - Harvard students partner with VA to improve Veteran communications https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1551453279265-21C5KEXGLDCFC6OFROLR/image-asset.png Veterans Affairs Blog - Harvard students partner with VA to improve Veteran communications https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1551453220855-Y1KVWLXOYOD8LVDGWVJX/Picture3.png Veterans Affairs Blog - Harvard students partner with VA to improve Veteran communications https://innovategovernment.org/hhs-blog-2019 daily 0.75 2019-10-08 https://innovategovernment.org/hhs-blog-2019/2019/10/8/helping-patients-access-their-own-health-data monthly 0.5 2019-10-08 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1570546708211-4DIV63LC5XZSNT06LLMA/HHS+blog+pic+4.png HHS Blog - Helping Patients Access Their Own Health Data Meeting with CMS Administrator Seema Verma at the end of the semester https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1570546007333-C8GBPWA1RNAVG0148C5D/HHS+pic+3.jpg HHS Blog - Helping Patients Access Their Own Health Data https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1570546013306-5BKTTCU8GCWEW8VK3FQ5/HHS+pic+4.jpg HHS Blog - Helping Patients Access Their Own Health Data https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1570545807170-WGLP310GZTY6ZFVE1O8V/HHS+pic+1.jpg HHS Blog - Helping Patients Access Their Own Health Data https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1570545815584-ARQDRHPMOV6ZZKG93QUM/HHS+pic+2.jpg HHS Blog - Helping Patients Access Their Own Health Data https://innovategovernment.org/hhs-blog-2019/2019/6/1/prototyping-for-enhancing-access monthly 0.5 2019-06-01 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1559426741690-89PM494ZRA48YLJWMEUL/image-asset.png HHS Blog - Prototyping for Enhancing Access Fig 1: Ideation and brainstorming https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1559426792260-5M6WD2WDVRS7808FGMNS/image-asset.png HHS Blog - Prototyping for Enhancing Access Fig, 3: Consolidated ideas (size of the bubble indicates weight assigned to each idea) https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1559426766605-I3DYKLVQJG6TC03E8JAC/image-asset.png HHS Blog - Prototyping for Enhancing Access Fig. 2: Healthcare spectrum: How the need for healthcare changes over an individual’s lifespan https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1559426821353-KFUP02GX5H25Q97IKA6E/image-asset.png HHS Blog - Prototyping for Enhancing Access Fig, 4: Manasi testing one of our Q/A prototypes in the study centre. https://innovategovernment.org/hhs-blog-2019/2019/5/17/is-access-to-healthcare-records-a-problem monthly 0.5 2019-05-17 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1558122333422-U7TN95X4LW9DV62EHGT2/image-asset.png HHS Blog - Is access to healthcare records a problem? Daniel Sands MD Co-founder, Society for Participatory Medicine https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1558122348468-V62AB0CMHJS3PCT66QTP/image-asset.png HHS Blog - Is access to healthcare records a problem? Deven McGraw Chief Regulatory Officer, Ciitizen https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1558122340502-622J9FWD6GUD0CPD57P4/image-asset.png HHS Blog - Is access to healthcare records a problem? Regina Holliday, Patient rights advocate https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1558122356649-LO7L44UVDGPCMB9WRO39/image-asset.png HHS Blog - Is access to healthcare records a problem? https://innovategovernment.org/hhs-blog-2019/2019/2/25/does-healthcare-privacy-law-work-in-practice monthly 0.5 2019-12-27 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1551887781656-WC7LXAMKB327MA63OC8J/image-asset.png HHS Blog - Does the Healthcare privacy law work in practice? https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1551887734429-SH8ONUP7JEVV8PCOSX4F/image-asset.png HHS Blog - Does the Healthcare privacy law work in practice? https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1551448667373-I5I1YGHTQZ4DLNYTZ6B5/Picture1.png HHS Blog - Does the Healthcare privacy law work in practice? How HIPAA is often perceived in our cultural consciousness. Cartoon retrieved from: https://www.physicianspractice.com/hipaa/downside-hipaa-compliance-practice https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1551887756478-O6MBLYQDVY8AFJLL11E6/image-asset.png HHS Blog - Does the Healthcare privacy law work in practice? https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1551451313749-DNG7UXUPK281CEF0RE5P/image-asset.png HHS Blog - Does the Healthcare privacy law work in practice? The Longwood Medical and Academic Area contains a number of medical and research institutions and will serve as a great resource in our research.Image retrieved from: https://www.jumpshell.com/boston-neighborhoods/longwood-medical-area https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1551448841392-9JI6HX7EF83GZAU60B88/Picture3.png HHS Blog - Does the Healthcare privacy law work in practice? https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1551887708337-BBHOSBAUTP3SBHVNQI48/image-asset.png HHS Blog - Does the Healthcare privacy law work in practice? https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1551448774183-R9JG7L65561CDI6SWKR1/Picture2.png HHS Blog - Does the Healthcare privacy law work in practice? From Left to Right: Jen, Bobby, Amy, Manasi, Rridhee, David. Not pictured: Shannon, Benno https://innovategovernment.org/boston-code-blog-2019 daily 0.75 2019-05-17 https://innovategovernment.org/boston-code-blog-2019/2019/5/17/red-vs-green-redesigning-code-enforcement-tickets-to-support-a-safe-and-clean-boston monthly 0.5 2019-05-17 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1558121848173-4KUXJOO3NVV8S140M5YT/image-asset.png Boston Code Blog - Red vs Green? Redesigning Code Enforcement Tickets to Support a Safe and Clean Boston https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1558121899881-TAFM6DGZ66MM6UH7O6OR/image-asset.png Boston Code Blog - Red vs Green? Redesigning Code Enforcement Tickets to Support a Safe and Clean Boston https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1558121891219-BI9VXI6HXM5JGGLHESIP/image-asset.png Boston Code Blog - Red vs Green? Redesigning Code Enforcement Tickets to Support a Safe and Clean Boston https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1558121761720-AGJXPAHXJB00F7JN1Z8A/image-asset.png Boston Code Blog - Red vs Green? Redesigning Code Enforcement Tickets to Support a Safe and Clean Boston https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1558121677059-DV3CYDISS6UG7MZBXHXP/image-asset.png Boston Code Blog - Red vs Green? Redesigning Code Enforcement Tickets to Support a Safe and Clean Boston https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1558121752696-HJ2WJPHV7J04VDK1YG7S/image-asset.png Boston Code Blog - Red vs Green? Redesigning Code Enforcement Tickets to Support a Safe and Clean Boston https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1558121837614-DA1NRL243Q6F9XZADSH9/image-asset.png Boston Code Blog - Red vs Green? Redesigning Code Enforcement Tickets to Support a Safe and Clean Boston https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1558121663366-D4P51JN7TX0FUATN7G9F/Picture1.png Boston Code Blog - Red vs Green? Redesigning Code Enforcement Tickets to Support a Safe and Clean Boston https://innovategovernment.org/boston-code-blog-2019/2019/5/11/brainstorming-and-sketching-to-help-residents-keep-the-city-safe-and-clean monthly 0.5 2019-05-11 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1557608170086-CX4ZXZ9YI9AUV5BAOOY7/image-asset.png Boston Code Blog - Brainstorming and Sketching to Help Residents Keep the City Safe and Clean Above: Current code violation ticket is contrasted to paper prototypes of new envelopes. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1557608066880-PM11NEELA8EOM9ZT4AAV/image-asset.png Boston Code Blog - Brainstorming and Sketching to Help Residents Keep the City Safe and Clean Above: A team member uses the KJ method and shares the categories of our solutions. https://innovategovernment.org/boston-code-blog-2019/2019/4/29/bright-green-envelopes-abound-around-boston monthly 0.5 2019-04-29 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1556554928775-AL9D4MP2X383TC632KYZ/image-asset.png Boston Code Blog - Bright Green Envelopes Abound Around Boston Above: Our team accompanied Code Enforcement officers to see the ticketing process firsthand. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1556555017313-980JR0Y0OFLAZYJLYT17/image-asset.png Boston Code Blog - Bright Green Envelopes Abound Around Boston Above: Our team brainstorm solutions for informing residents of the importance of local codes. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1556554837356-F0M7ERA8OQXOFD5WQH94/image-asset.png Boston Code Blog - Bright Green Envelopes Abound Around Boston Above: A code enforcement violation ticket is left at an apartment building. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1556554956549-L99Z6N8W99LNF9SHWXPK/image-asset.png Boston Code Blog - Bright Green Envelopes Abound Around Boston Figure 1: A Resident’s Journey through the Code Enforcement Ticketing and Payment Process https://innovategovernment.org/boston-code-blog-2019/2019/2/25/keeping-boston-streets-safe-clean-and-accessible monthly 0.5 2019-03-12 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1551109057856-LNTSWMDTXJAV4AFPMKNU/Picture1.png Boston Code Blog - Keeping Boston Streets Safe, Clean, and Accessible A sidewalk that wasn’t shoveled has iced over, making it treacherous for people to use. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1551109245407-GOBDAZ78NMVJW8HLKF4F/Picture3.png Boston Code Blog - Keeping Boston Streets Safe, Clean, and Accessible The City of Boston 311 app allows residents to submit service requests immediately to Code Enforcement Police Officers. It also links to other useful applications like one that reminds residents when to put trash out. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1551109508817-HJJ5FQND090POFO7F3W9/Picture5.jpg Boston Code Blog - Keeping Boston Streets Safe, Clean, and Accessible https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1551109671576-WNGRPM49B03AY71HRR4X/Picture7.png Boston Code Blog - Keeping Boston Streets Safe, Clean, and Accessible https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1551109739916-9VY6QDNIIUQSI6Y2UK4L/Picture8.png Boston Code Blog - Keeping Boston Streets Safe, Clean, and Accessible https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1551109873634-CBQN8FES0M9H4KLSDSNN/Picture9.png Boston Code Blog - Keeping Boston Streets Safe, Clean, and Accessible Example of Code Enforcement Violation Ticket https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1551109435181-MJHHYRDMX3O5BWTHGG7X/Picture4.png Boston Code Blog - Keeping Boston Streets Safe, Clean, and Accessible https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1551109638547-W7YX6QM8PC35SJRX4VHZ/Picture6.jpg Boston Code Blog - Keeping Boston Streets Safe, Clean, and Accessible https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1551109118546-BDAKUPCS9QRYXKKN8FIL/Picture2.png Boston Code Blog - Keeping Boston Streets Safe, Clean, and Accessible A landlord shoveled the sidewalk, making it accessible for everyone. https://innovategovernment.org/boston-budget-blog-2019 daily 0.75 2019-06-01 https://innovategovernment.org/boston-budget-blog-2019/2019/5/17/imagining-new-tools-for-budget-engagement monthly 0.5 2019-06-01 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1558122810968-N9BIBRNCP9UUS5B30P3P/Picture1.png Boston Budget Blog - Imagining New Tools for Budget Engagement One of our brainstorming sessions on the public hearing experience. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1558122889718-7CUA6U0JAC5XTNE7I1R8/image-asset.png Boston Budget Blog - Imagining New Tools for Budget Engagement Screen Recording: One Boston resident, Jessica, repeatedly switched between the glossary and budget information pages to understand the terminology and figures of the Boston Public School budget. https://innovategovernment.org/boston-budget-blog-2019/2019/4/16/learning-from-bostonians-how-citizens-make-their-voices-heard monthly 0.5 2019-04-16 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1555432056510-B2WHX5SD66AW0AHUIUIX/image-asset.png Boston Budget Blog - Learning From Bostonians: How Citizens Make Their Voices Heard https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1555432065408-UWD3K6F9LK8Z7OEDGTNZ/image-asset.png Boston Budget Blog - Learning From Bostonians: How Citizens Make Their Voices Heard Events pictured: A City Life Vida Urbana rally in East Boston, a Build BPS Boston Public School budget hearing at City Hall, and a civic engagement training hosted by City Councilor Michelle Wu. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1555432045789-0EFTAJCV8TN575FBO921/image-asset.png Boston Budget Blog - Learning From Bostonians: How Citizens Make Their Voices Heard https://innovategovernment.org/boston-budget-blog-2019/2019/3/1/demystifying-city-spending-decisions monthly 0.5 2019-03-06 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1551451653051-I2K2GDT944BOJ2F8OF4H/image-asset.gif Boston Budget Blog - Demystifying City Spending Decisions The City of Boston’s 2019 budget https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1551452400284-D8ZUNXXR4PXKD1HNV2LT/image-asset.png Boston Budget Blog - Demystifying City Spending Decisions Featured (left to right): Isabel Schünemann, Karyn Bruggeman, and Jan Geffert https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1551452492912-01TLNZ6UL7QX1JUG5AO1/Picture2.png Boston Budget Blog - Demystifying City Spending Decisions City of Boston Annual Budget, 2018-2019 https://innovategovernment.org/census-blog-2019 daily 0.75 2019-06-01 https://innovategovernment.org/census-blog-2019/2019/6/1/finding-new-ways-to-increase-response-rates-of-census-bureau-surveys monthly 0.5 2019-09-26 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1559426446293-W0WHUNP237NIJIG06L1F/image-asset.png Census Blog - Finding New Ways to Increase Response Rates of Census Bureau Surveys https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1559426469959-2K5TJB9MSA1FA73AZTVS/image-asset.png Census Blog - Finding New Ways to Increase Response Rates of Census Bureau Surveys https://innovategovernment.org/census-blog-2019/2019/6/1/nudging-people-to-respond-to-census-surveys monthly 0.5 2019-06-01 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1559426093846-W8MQ4MZFBB3GT26F8EYV/Picture7.png Census Blog - Nudging People to Respond to Census Surveys Including a message at the end of the 2020 Census can improve awareness of other surveys https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1559425910039-APZSTZ1IPEFM6VKE7WY7/image-asset.png Census Blog - Nudging People to Respond to Census Surveys https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1559425972185-F2G52DLUAHN1WYRF36RC/image-asset.png Census Blog - Nudging People to Respond to Census Surveys One iteration of the letter prototype https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1559426018277-LKJZXM3D50VGJ223ZQWP/image-asset.png Census Blog - Nudging People to Respond to Census Surveys https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1559426011345-EVANZWLOSZ7QHFPL69WT/image-asset.png Census Blog - Nudging People to Respond to Census Surveys https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1559426079058-05428YAJK68KTY2HF574/image-asset.png Census Blog - Nudging People to Respond to Census Surveys https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1559426087940-HBCVLLUDLF743YQMX1CO/image-asset.png Census Blog - Nudging People to Respond to Census Surveys https://innovategovernment.org/census-blog-2019/2019/4/17/a-lesson-in-rejection-researching-the-household-survey-experience monthly 0.5 2019-04-17 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1555517490050-6VCARVMYQOX2LTFV6RWN/image-asset.png Census Blog - A Lesson in Rejection: Researching the Household Survey Experience Demographic overview of our interview sample https://innovategovernment.org/census-blog-2019/2019/3/12/harvard-students-partner-with-us-census-bureau-to-address-declining-response-rates monthly 0.5 2019-03-27 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1552410118197-93Q32KHKRG1HV2BIN6WF/image-asset.png Census Blog - Harvard Students Partner with U.S. Census Bureau to Address Declining Response Rates https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1552410213241-GBEWQ95EXW5IESUSN0A7/image-asset.png Census Blog - Harvard Students Partner with U.S. Census Bureau to Address Declining Response Rates https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1552410181363-HRZ5JR3PQ0VM7JYNMYR8/image-asset.png Census Blog - Harvard Students Partner with U.S. Census Bureau to Address Declining Response Rates https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1552409752031-JBGDWAHUCJ7FHBDNN4EX/Picture1.png Census Blog - Harvard Students Partner with U.S. Census Bureau to Address Declining Response Rates A census enumerator and a respondent during a census survey (source: U.S. Census website) https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1552410144841-FQNXWOIV5RB735ZZCT3V/image-asset.png Census Blog - Harvard Students Partner with U.S. Census Bureau to Address Declining Response Rates https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1552409832038-O2RTQE1IQJ5DK6JVF8O2/Picture2.png Census Blog - Harvard Students Partner with U.S. Census Bureau to Address Declining Response Rates A listing of major U.S. Census Bureau surveys (source: U.S. Census website) https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1552410079531-L04FMJZZ3X2EVZSJWNS9/image-asset.png Census Blog - Harvard Students Partner with U.S. Census Bureau to Address Declining Response Rates https://innovategovernment.org/usaf-2020-blog daily 0.75 2020-05-26 https://innovategovernment.org/usaf-2020-blog/2020/5/26/building-a-people-centered-solution-for-the-us-air-forces-kessel-run monthly 0.5 2020-05-26 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1590522558246-TAS9S94R8IKUDRPHUDAG/Screen+Shot+2020-05-26+at+3.49.03+PM.png U.S. Air Force 2020 Blog - Building a People-Centered Solution for the U.S. Air Force’s Kessel Run https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1590522304878-W5054M7JVDZRUGIUX140/Screen+Shot+2020-05-26+at+3.44.54+PM.png U.S. Air Force 2020 Blog - Building a People-Centered Solution for the U.S. Air Force’s Kessel Run https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1590522240027-SHJO7D7RMP0Q5DLCHU42/Screen+Shot+2020-05-26+at+3.42.28+PM.png U.S. Air Force 2020 Blog - Building a People-Centered Solution for the U.S. Air Force’s Kessel Run Kessel Run winning the U.S. Air Force’s General Larry O. Spencer Innovation award and the Theodore Van Karman award https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1590522412035-1U2P9J8I76I59V40LMGQ/Screen+Shot+2020-05-26+at+3.46.31+PM.png U.S. Air Force 2020 Blog - Building a People-Centered Solution for the U.S. Air Force’s Kessel Run On the left is the onboarding playbook, on the right is the hackathon playbook https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1590522500791-ONME6GZZLC8JL0W897B8/Screen+Shot+2020-05-26+at+3.47.58+PM.png U.S. Air Force 2020 Blog - Building a People-Centered Solution for the U.S. Air Force’s Kessel Run Presenting our final products and recommendations to Kessel Run Leadership https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1590522598821-HLV1CH8HW4HDG7RS6JFV/Screen+Shot+2020-05-26+at+3.49.45+PM.png U.S. Air Force 2020 Blog - Building a People-Centered Solution for the U.S. Air Force’s Kessel Run https://innovategovernment.org/usaf-2020-blog/2020/5/20/solving-the-growing-pains-of-the-us-air-forces-kessel-run monthly 0.5 2020-05-21 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1590023092907-RV5RBJVMROJ1F859OJ0K/Screen+Shot+2020-05-20+at+9.04.34+PM.png U.S. Air Force 2020 Blog - Solving the Growing Pains of the U.S. Air Force’s Kessel Run https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1590023242816-FYSRQOKFMSY448GWGTCT/Screen+Shot+2020-05-20+at+9.06.58+PM.png U.S. Air Force 2020 Blog - Solving the Growing Pains of the U.S. Air Force’s Kessel Run Example of an onboarding prototype https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1590023125163-IEIQXYI5ZEE4AEWPY1F2/Screen+Shot+2020-05-20+at+9.05.13+PM.png U.S. Air Force 2020 Blog - Solving the Growing Pains of the U.S. Air Force’s Kessel Run Table of contents from our research document - an overview of every topic we researched https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1590023297566-BSGN0NOQRFC8BT7TYGOA/Screen+Shot+2020-05-20+at+9.08.01+PM.png U.S. Air Force 2020 Blog - Solving the Growing Pains of the U.S. Air Force’s Kessel Run https://innovategovernment.org/usaf-2020-blog/2020/3/30/harvard-students-partner-with-the-us-air-force-to-help-kessel-run-grow monthly 0.5 2020-04-11 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1585594866173-UJ0QQA1JCLX9GBM5MIGX/Screen+Shot+2020-03-30+at+3.00.50+PM.png U.S. Air Force 2020 Blog - Harvard Students Partner with the U.S. Air Force to Help Kessel Run Grow photo: Danny Ragheb interviewing with a member of the Kessel Run team https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1585594815801-6ZY7KB8EIHMQ0TDSKBYK/Screen+Shot+2020-03-30+at+3.00.01+PM.png U.S. Air Force 2020 Blog - Harvard Students Partner with the U.S. Air Force to Help Kessel Run Grow photo: active duty member of the U.S. Air Force on the way to the Kessel Run office https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1585594749536-9ICLKOQBV27W3EBJ1IQU/Screen+Shot+2020-03-30+at+2.58.53+PM.png U.S. Air Force 2020 Blog - Harvard Students Partner with the U.S. Air Force to Help Kessel Run Grow photo: view from the Kessel Run office in downtown Boston https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1585594909281-UH63581X1FTO9POTS24P/Screen+Shot+2020-03-30+at+3.01.37+PM.png U.S. Air Force 2020 Blog - Harvard Students Partner with the U.S. Air Force to Help Kessel Run Grow https://innovategovernment.org/va-2020-blog daily 0.75 2020-05-26 https://innovategovernment.org/va-2020-blog/2020/5/26/hacking-the-bureaucracy-to-help-veterans monthly 0.5 2020-05-26 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1590523187057-WA9HY03Z17WA5A7VY1P7/Screen+Shot+2020-05-26+at+3.59.29+PM.png VA 2020 Blog - Hacking the Bureaucracy to Help Veterans The first day of DPI663—where our journey started https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1590523448252-32USDW97JOK76LZP4CRD/Screen+Shot+2020-05-26+at+4.02.46+PM.png VA 2020 Blog - Hacking the Bureaucracy to Help Veterans How our prototypes changed after several iterations https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1590523235285-01TVP68F4KHRQBA17IS2/Screen+Shot+2020-05-26+at+4.00.17+PM.png VA 2020 Blog - Hacking the Bureaucracy to Help Veterans A Veteran Uber driver showing us his phone (phone screen is pixelated for privacy) https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1590523418730-RJKEE8ER8WRJ6LIAPZMW/Screen+Shot+2020-05-26+at+4.02.37+PM.png VA 2020 Blog - Hacking the Bureaucracy to Help Veterans A snapshot at one of our multiple online collaboration boards https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1590523314254-RNW7NXJBASJ5BDVQMWHY/Screen+Shot+2020-05-26+at+4.01.38+PM.png VA 2020 Blog - Hacking the Bureaucracy to Help Veterans We suggested four ways to improve the Veteran digital experience https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1590523386806-6DEFTM0AJ8TNBJFYQ3BI/Screen+Shot+2020-05-26+at+4.02.27+PM.png VA 2020 Blog - Hacking the Bureaucracy to Help Veterans One of our very first paper prototypes https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1590523275214-VX2RW6PMTCKH6MBVWMTZ/Screen+Shot+2020-05-26+at+4.01.01+PM.png VA 2020 Blog - Hacking the Bureaucracy to Help Veterans Our research yielded three areas where Veterans are frustrated with their digital experience https://innovategovernment.org/va-2020-blog/2020/4/9/should-the-va-build-a-mobile-app-what-64-veterans-taught-us monthly 0.5 2020-04-09 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1586471891689-QJT2DYI6TLHGCY9TKC6V/Screen+Shot+2020-04-09+at+6.37.56+PM.png VA 2020 Blog - Should the VA Build a Mobile App? What 64 Veterans Taught Us We were greeted with kind smiles and patience everywhere we went, like this ceremony honoring Vietnam War Veterans and their families in South Boston. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1586471942780-LPQGGHDA57HQ1ZJ7D2VS/Screen+Shot+2020-04-09+at+6.38.50+PM.png VA 2020 Blog - Should the VA Build a Mobile App? What 64 Veterans Taught Us Our survey post in the Veterans group on Reddit, an active online community. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1586471780824-J5728QTI3KXSXTXBFGM7/Screen+Shot+2020-04-09+at+6.36.06+PM.png VA 2020 Blog - Should the VA Build a Mobile App? What 64 Veterans Taught Us These are some of the public events we attended in our quest to learn from Veterans. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1586471717335-6HJCU8CT6BWJ173RVDHV/Screen+Shot+2020-04-09+at+6.33.41+PM.png VA 2020 Blog - Should the VA Build a Mobile App? What 64 Veterans Taught Us https://innovategovernment.org/va-2020-blog/2020/3/30/harvard-students-and-presidential-innovation-fellows-rethink-veterans-affairs-service-delivery-from-the-ground-up monthly 0.5 2020-04-09 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1585594542798-1O5GJ2J3BOXK019FNGTM/Screen+Shot+2020-03-30+at+2.53.45+PM.png VA 2020 Blog - Harvard Students Partner with the VA to Explore Next Steps for their Digital Experience https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1585594472759-CB859Q1P6QPL9NGDSM5D/Screen+Shot+2020-03-30+at+2.53.50+PM.png VA 2020 Blog - Harvard Students Partner with the VA to Explore Next Steps for their Digital Experience https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1585594384683-ZZPHXH30LCYY8GZ7NG2F/image-asset.png VA 2020 Blog - Harvard Students Partner with the VA to Explore Next Steps for their Digital Experience Using the KJ method, we quickly determined and prioritized our design challenges https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1585594332264-LVQI2P3R528COMPAFTXZ/Screen+Shot+2020-03-30+at+2.51.43+PM.png VA 2020 Blog - Harvard Students Partner with the VA to Explore Next Steps for their Digital Experience Image source: https://www.uxpin.com/studio/blog/use-validated-learning-ux-design-2/ https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1585594450667-K5VMONFFZTHV1QQ5Q541/Screen+Shot+2020-03-30+at+2.53.57+PM.png VA 2020 Blog - Harvard Students Partner with the VA to Explore Next Steps for their Digital Experience https://innovategovernment.org/boston-elections-2020-blog daily 0.75 2020-08-03 https://innovategovernment.org/boston-elections-2020-blog/2020/8/3/motivating-boston-voters-in-municipal-elections monthly 0.5 2020-08-03 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1596486256663-GKGG6IGL8L44K1I9MSMQ/Screen+Shot+2020-08-03+at+4.20.51+PM.png Boston Elections 2020 Blog - Motivating Boston Voters in Municipal Elections https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1596486116706-E95GHNFQQTALAY430KFW/Screen+Shot+2020-08-03+at+4.20.04+PM.png Boston Elections 2020 Blog - Motivating Boston Voters in Municipal Elections https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1596486319034-SLQO8S7ID4R4GYMTD24U/Screen+Shot+2020-08-03+at+4.21.03+PM.png Boston Elections 2020 Blog - Motivating Boston Voters in Municipal Elections https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1596486157032-ZYNRPVJUQUPQ1JRTTH2A/Screen+Shot+2020-08-03+at+4.20.12+PM.png Boston Elections 2020 Blog - Motivating Boston Voters in Municipal Elections https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1596485857335-1AAOOA9GLSPQS87NELMO/Screen+Shot+2020-08-03+at+4.17.20+PM.png Boston Elections 2020 Blog - Motivating Boston Voters in Municipal Elections https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1596486359144-6CXR0ULV1RQZOPTTGKTV/Screen+Shot+2020-08-03+at+4.21.16+PM.png Boston Elections 2020 Blog - Motivating Boston Voters in Municipal Elections https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1596486387905-4AP4VK1UV2P0M59F0HOR/Screen+Shot+2020-08-03+at+4.21.21+PM.png Boston Elections 2020 Blog - Motivating Boston Voters in Municipal Elections https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1596486307126-C892Z1DU27IQFKESUXWS/Screen+Shot+2020-08-03+at+4.20.56+PM.png Boston Elections 2020 Blog - Motivating Boston Voters in Municipal Elections https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1596486331873-Q4SLDWX6F7GZUQ5EGQXE/Screen+Shot+2020-08-03+at+4.21.10+PM.png Boston Elections 2020 Blog - Motivating Boston Voters in Municipal Elections https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1596486191711-4P8NW2BQRKDKZY4WOYSH/Screen+Shot+2020-08-03+at+4.20.25+PM.png Boston Elections 2020 Blog - Motivating Boston Voters in Municipal Elections https://innovategovernment.org/boston-elections-2020-blog/2020/8/3/brainstorming-and-prototyping-ideas-to-increase-municipal-voting monthly 0.5 2020-08-10 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1596485401810-V3WZVBXZJAWY22N0ZI18/Screen+Shot+2020-08-03+at+4.08.07+PM.png Boston Elections 2020 Blog - Brainstorming and Prototyping Ideas to Increase Municipal Voting Team members Paul, Sunaina, Molly, and Dasha brainstorm solutions https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1596485594634-WLC18ADYOIHK4ZBG52OQ/Screen+Shot+2020-08-03+at+4.08.42+PM.png Boston Elections 2020 Blog - Brainstorming and Prototyping Ideas to Increase Municipal Voting https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1596485552779-YKKI61GSJDTVL9FO10P4/Screen+Shot+2020-08-03+at+4.08.32+PM.png Boston Elections 2020 Blog - Brainstorming and Prototyping Ideas to Increase Municipal Voting Our evaluation criteria https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1596485242008-P2W2S9MNTR6JJEKFEEND/Screen+Shot+2020-08-03+at+4.07.05+PM.png Boston Elections 2020 Blog - Brainstorming and Prototyping Ideas to Increase Municipal Voting A screenshot from a presentation we delivered to our partners at the City of Boston https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1596485673135-3OYUPSIHF1KNQQ6A4VDJ/Screen+Shot+2020-08-03+at+4.08.55+PM.png Boston Elections 2020 Blog - Brainstorming and Prototyping Ideas to Increase Municipal Voting https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1596485454051-DAQ6QU528AF97BZQ612G/Screen+Shot+2020-08-03+at+4.08.16+PM.png Boston Elections 2020 Blog - Brainstorming and Prototyping Ideas to Increase Municipal Voting An excerpt from our preliminary brainstorming document, including our “votes” cast https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1596485707155-IRJSVJBWVPJM5Q7QPBMK/Screen+Shot+2020-08-03+at+4.09.03+PM.png Boston Elections 2020 Blog - Brainstorming and Prototyping Ideas to Increase Municipal Voting https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1596485721318-MNUANK1NVO0AWID1AHX5/Screen+Shot+2020-08-03+at+4.09.08+PM.png Boston Elections 2020 Blog - Brainstorming and Prototyping Ideas to Increase Municipal Voting https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1596485744824-KL4F0ZZCEIX2FNC49DFT/Screen+Shot+2020-08-03+at+4.09.20+PM.png Boston Elections 2020 Blog - Brainstorming and Prototyping Ideas to Increase Municipal Voting https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1596485501610-4TN5N3FMUDHDDAPIA17Z/Screen+Shot+2020-08-03+at+4.08.25+PM.png Boston Elections 2020 Blog - Brainstorming and Prototyping Ideas to Increase Municipal Voting An excerpt from our list of top ideas. Our comments indicate feedback from partners at the City of Boston. https://innovategovernment.org/boston-elections-2020-blog/2020/8/3/researching-voter-behavior-in-boston monthly 0.5 2020-08-03 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1596484988057-8KYPU5POGSOBTKSJ9FHC/Screen+Shot+2020-08-03+at+4.02.48+PM.png Boston Elections 2020 Blog - Researching Voter Behavior in Boston https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1596484886893-4PSO4RZ2FG042Z3PPA9M/Screen+Shot+2020-08-03+at+4.01.03+PM.png Boston Elections 2020 Blog - Researching Voter Behavior in Boston The five target polling stations we chose for Super Tuesday, based on historical voter turnout data. Blue indicates low turnout precincts, and green indicates high turnout. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1596484922978-28O6J67K6ZJDDL3ZSQZH/Screen+Shot+2020-08-03+at+4.01.31+PM.png Boston Elections 2020 Blog - Researching Voter Behavior in Boston Molly, Paul and Dasha (from left to right) at one of the polling centers (Ward 21 Precinct 2, Boston University) on Super Tuesday. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1596484959041-5SW08YZVKXH667EX5LVJ/Screen+Shot+2020-08-03+at+4.02.20+PM.png Boston Elections 2020 Blog - Researching Voter Behavior in Boston Super Tuesday visit to another polling center (Ward 4 Precinct 10, Simmons University) https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1596485042580-ZI54WDCQPMTOC2V55LD2/Screen+Shot+2020-08-03+at+4.03.14+PM.png Boston Elections 2020 Blog - Researching Voter Behavior in Boston https://innovategovernment.org/boston-elections-2020-blog/2020/3/30/why-dont-boston-residents-vote-in-city-elections monthly 0.5 2020-03-30 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1585593261878-8Z710XY92NBLCDMR11OV/image-asset.png Boston Elections 2020 Blog - Why Don’t Boston Residents Vote in City Elections? (from left to right) Molly Welch; Joanna Bell; Dasha Metropolitansky; Eneida Tavares, Chair, City of Boston Board of Election Commissioners; Emily Quinn, City of Boston Marketing Coordinator; and Paul Rosenboom. https://innovategovernment.org/medicare-2020-blog daily 0.75 2020-08-10 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1585595418858-4AG2864DYUYEQ88S61KX/Screen+Shot+2020-03-30+at+2.24.24+PM.png Medicare 2020 Blog https://innovategovernment.org/medicare-2020-blog/2020/8/10/making-medicare-enrollment-simpler-a-harvard-student-teams-journey monthly 0.5 2020-08-10 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1597076674413-AJVKG3GQ6C91X5OSBEYA/Screen+Shot+2020-08-10+at+12.24.14+PM.png Medicare 2020 Blog - Making Medicare Enrollment Simpler: A Harvard Student Team’s Journey Our initial drawings translated to simple online versions https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1597076804269-GZHDYMDBTNC2PB676BO1/Screen+Shot+2020-08-10+at+12.26.28+PM.png Medicare 2020 Blog - Making Medicare Enrollment Simpler: A Harvard Student Team’s Journey Starting screen from our Medicare Roadmap prototype https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1597077193923-D7TVYTMQSMRXIG4P31GM/Screen+Shot+2020-08-10+at+12.32.53+PM.png Medicare 2020 Blog - Making Medicare Enrollment Simpler: A Harvard Student Team’s Journey Checklist screen from our Medicare Roadmap prototype https://innovategovernment.org/medicare-2020-blog/2020/5/4/prototyping-during-a-pandemic-medicare-enrollment-made-easier monthly 0.5 2020-08-10 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1588636763208-WXFTM05GDT60H6YYRJ0B/Screen+Shot+2020-05-04+at+7.58.56+PM.png Medicare 2020 Blog - Prototyping During a Pandemic: Medicare Enrollment Made Easier Screenshot of Balsamiq prototype of the digital roadmap. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1588636538555-N2IH87LB79IK3F7ENMVS/Screen+Shot+2020-05-04+at+7.54.58+PM.png Medicare 2020 Blog - Prototyping During a Pandemic: Medicare Enrollment Made Easier Starting with thirty ideas for potential solutions, our team used digital platforms to narrow them down to our three top ideas to pursue. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1588636662653-9JS0LYRV5CP0C5RAUDIU/image-asset.png Medicare 2020 Blog - Prototyping During a Pandemic: Medicare Enrollment Made Easier Christina Wu, one of our team members, holds up her low-fidelity prototype. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1588636827304-H15OWP80U7M2QRQ41432/Screen+Shot+2020-05-04+at+7.58.43+PM.png Medicare 2020 Blog - Prototyping During a Pandemic: Medicare Enrollment Made Easier Screenshot of Balsamiq prototype of the “Get Help” search tool. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1588636753378-KKB9AM28JR0T95GJVIL1/image-asset.png Medicare 2020 Blog - Prototyping During a Pandemic: Medicare Enrollment Made Easier Screenshot of Balsamiq prototype of the automated chatbot (bottom right corner). https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1588636588151-MMNS78AAZQ73L6QG3XR7/Screen+Shot+2020-05-04+at+7.53.44+PM.png Medicare 2020 Blog - Prototyping During a Pandemic: Medicare Enrollment Made Easier https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1588636348592-8TOAEYSK43J3ESRFEUGQ/image-asset.png Medicare 2020 Blog - Prototyping During a Pandemic: Medicare Enrollment Made Easier An email we received from a local elder services organization director (and regional director of SHINE, a Medicare counseling service) the day after COVID-19 was declared a pandemic. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1588637049535-6OF5DQZCLVPFDOMKR2HU/Screen+Shot+2020-05-04+at+8.03.58+PM.png Medicare 2020 Blog - Prototyping During a Pandemic: Medicare Enrollment Made Easier We were stuck on a dark screen for 15 minutes as one interviewee tried to join the video chat. Technology can be challenging! https://innovategovernment.org/medicare-2020-blog/2020/4/9/researching-medicare-enrollment-from-those-who-know-it-best-enrollees monthly 0.5 2020-08-10 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1586470954262-6GGHDQ6VDJBKOKKJR2NT/Screen+Shot+2020-04-09+at+6.22.16+PM.png Medicare 2020 Blog - Researching Medicare Enrollment from Those Who Know It Best – Enrollees Team member Christina Wu interviewing a recent Medicare enrollee. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1586471066686-52UT0UGZ3PHM48VRY5G3/Screen+Shot+2020-04-09+at+6.24.07+PM.png Medicare 2020 Blog - Researching Medicare Enrollment from Those Who Know It Best – Enrollees Members of the team collating interview learnings. https://innovategovernment.org/medicare-2020-blog/2020/3/30/nbspwhy-is-enrolling-in-medicare-so-complicated monthly 0.5 2020-08-10 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1585593089834-YJVLU751CEFSZMBPEO2B/Screen+Shot+2020-03-30+at+2.30.15+PM.png Medicare 2020 Blog -  Why is Enrolling in Medicare So Complicated? https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1585593048416-6IYTBGZK8HU8YHZFXGBH/image-asset.png Medicare 2020 Blog -  Why is Enrolling in Medicare So Complicated? https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1585592849791-LBKPKP0BUOJPOYXWI6QR/Screen+Shot+2020-03-30+at+2.27.07+PM.png Medicare 2020 Blog -  Why is Enrolling in Medicare So Complicated? Robert Teller of SSA, along with Misu Tasnim, Jessica Weeden, and Benno Schmidt (not pictured) of CMS, meets with our Harvard team on the first day of class. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1585593121289-PX293HICJIAMVD74M10O/Screen+Shot+2020-03-30+at+2.30.21+PM.png Medicare 2020 Blog -  Why is Enrolling in Medicare So Complicated? https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1585593147373-60LYWE2HAGF5850FWMRW/image-asset.png Medicare 2020 Blog -  Why is Enrolling in Medicare So Complicated? https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1585592694704-MCPZVG033E8TM3S7BLSE/image-asset.png Medicare 2020 Blog -  Why is Enrolling in Medicare So Complicated? An individual turning 65 navigates to the Medicare website to learn about enrolling in Medicare. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1585592763232-G34Z5IK16PQDKZ4JR631/image-asset.png Medicare 2020 Blog -  Why is Enrolling in Medicare So Complicated? What makes Medicare enrollment so complicated? https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1585593039856-TEM54AZXUQC2EF8RD5RX/image-asset.png Medicare 2020 Blog -  Why is Enrolling in Medicare So Complicated? https://innovategovernment.org/boston-inspections-2020-blog daily 0.75 2020-08-10 https://innovategovernment.org/boston-inspections-2020-blog/2020/8/10/opening-a-restaurant-in-the-city-of-boston monthly 0.5 2020-08-10 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1597075967569-QX8J1IEEI182IGECVD98/Screen+Shot+2020-08-10+at+12.12.08+PM.png Boston Inspections 2020 Blog - Opening a Restaurant in the City of Boston Figure 4 How to-Guide and Data Usage Instructions https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1597075945498-SQD0QVOGH845C0TXK635/Screen+Shot+2020-08-10+at+12.12.02+PM.png Boston Inspections 2020 Blog - Opening a Restaurant in the City of Boston Figure 3: Final Feedback Survey https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1597075806359-710PBIPAPVNB01A1P9GP/Screen+Shot+2020-08-10+at+12.09.42+PM.png Boston Inspections 2020 Blog - Opening a Restaurant in the City of Boston Figure 1: Paper, balsamiq, survey tool feedback survey progression https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1597075878559-72JW82VESUJUEJ5XJ0C5/Screen+Shot+2020-08-10+at+12.10.58+PM.png Boston Inspections 2020 Blog - Opening a Restaurant in the City of Boston Figure 2: Step by Step Guide https://innovategovernment.org/boston-inspections-2020-blog/2020/5/9/harvard-field-class-adapts-design-workshop-to-social-distancing monthly 0.5 2020-08-10 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1589053127845-I1LB2N20JDA0Y15XIYLJ/Screen+Shot+2020-05-09+at+3.38.25+PM.png Boston Inspections 2020 Blog - Harvard Field Class Adapts Design Workshop to Social Distancing Digital sticky notes on a virtual whiteboard, collaboratively arranged to identify high value, low investment solutions for prioritization. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1589053060050-OLTOMSYUUVC5EI6MX9DV/Screen+Shot+2020-05-09+at+3.37.14+PM.png Boston Inspections 2020 Blog - Harvard Field Class Adapts Design Workshop to Social Distancing The outputs of two “ideation sessions.” On the left, a window covered in sticky notes after an in-person brainstorming session our team conducted before the outbreak of COVID-19. On the right, a virtual board with virtual notes, conducted remotely with City of Boston employees over Google Hangout. https://innovategovernment.org/boston-inspections-2020-blog/2020/4/9/the-challenges-of-opening-a-new-restaurant-in-boston monthly 0.5 2020-08-10 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1586469383007-2XNYWK4YUSW349YWX9CS/Screen+Shot+2020-04-09+at+5.55.59+PM.png Boston Inspections 2020 Blog - The Challenges of Opening a New Restaurant in Boston Figure 1: The top result from Google search for “How to open a restaurant in Boston” led us to the City of Boston website, but towards a missing page. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1586469398025-BF5VCHCZ395J9J5FOCLV/Screen+Shot+2020-04-09+at+5.56.06+PM.png Boston Inspections 2020 Blog - The Challenges of Opening a New Restaurant in Boston Figure 2: The overall results from Google search for “restaurant permitting process Boston” had old links and resources. https://innovategovernment.org/boston-inspections-2020-blog/2020/3/30/improving-the-experience-of-opening-a-restaurant-in-boston monthly 0.5 2020-08-10 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1585593828403-528K0Y0HIYFM2N526VXA/Screen+Shot+2020-03-30+at+2.41.33+PM.png Boston Inspections 2020 Blog - Improving the Experience of Opening a Restaurant in Boston https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1585593851056-1FQMKNC3DSDR39SIOEIH/Screen+Shot+2020-03-30+at+2.41.39+PM.png Boston Inspections 2020 Blog - Improving the Experience of Opening a Restaurant in Boston https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1585593781464-IBZ3TBFLVSW74HB0W4B0/Screen+Shot+2020-03-30+at+2.41.23+PM.png Boston Inspections 2020 Blog - Improving the Experience of Opening a Restaurant in Boston https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1585593971783-I8HW9LDE4NFQVLPNMZK4/Screen+Shot+2020-03-30+at+2.41.45+PM.png Boston Inspections 2020 Blog - Improving the Experience of Opening a Restaurant in Boston https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1585593808770-U20LH962F3D3HU22U56B/Screen+Shot+2020-03-30+at+2.41.28+PM.png Boston Inspections 2020 Blog - Improving the Experience of Opening a Restaurant in Boston https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1585593511765-1EBL7FRE36ANWSXS40VZ/Screen+Shot+2020-03-30+at+2.38.07+PM.png Boston Inspections 2020 Blog - Improving the Experience of Opening a Restaurant in Boston Future restaurant owners will have to fill a handful of permits, and inspections, before their grand opening. (Photography courtesy of bostonbuildingresrouces.com) https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1585593573204-CY4TBXC6FOS7WFA0DA73/Screen+Shot+2020-03-30+at+2.39.19+PM.png Boston Inspections 2020 Blog - Improving the Experience of Opening a Restaurant in Boston A restaurant owner dissatisfied with the scheduling system and the complexity in navigating the process. https://innovategovernment.org/homeold daily 0.75 2018-05-11 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1526049074043-ULI48H7Y56URCF41IJ1R/class+pic.jpg Home Students and Teaching Team of DPI-663, Spring Semester 2018 https://innovategovernment.org/clients daily 0.75 2018-05-16 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1462915892907-OIPQS078KQTL5XQ0STHV/Screenshot+2016-05-10+16.52.09.png Teams - User Insights https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1462914712044-IT4MYS64QM614AE70Q08/Screenshot+2016-05-10+16.05.39.png Teams - Recommendations https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1462916217035-GW3ICRMXI9XZG62WP429/Screenshot+2016-05-10+16.02.04.png Teams - User Insights https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1462916054942-AHISJIIZWDR3CE5GM9U4/Screenshot+2016-05-10+16.51.26.png Teams - Recommendations https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1492984921199-W44TRYXAO11DIUS8BVQR/DPI-663+Team+Photo_ED.jpg Teams Students and Clients from the inaugural Tech & Innovation in Government course. https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1462915180709-QCLLH4Q1WFTBJQEPES0G/Screenshot+2016-05-10+17.17.43.png Teams - User Insights https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1462915211237-QDPTA5865SHB3BECEYSQ/Screenshot+2016-05-10+17.17.52.png Teams - Recommendations https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1462915357579-1Q1CVFBV1TCV9VMJ81JG/Screenshot+2016-05-10+13.40.02.png Teams - User Insights https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1462915344248-NG3YJ4GK2A3XVS579OGD/Screenshot+2016-05-10+17.07.48.png Teams - Recommendations https://innovategovernment.org/teams-2017 daily 0.75 2018-02-25 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1487961441611-2T6NM6DRVPK6KDF2Z14A/2000px-Seal_of_Boston.svg.png Teams https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1510711848648-WE5V730GQGJP0RHZNXTW/Boston+2017+UI.png Teams - User Insights https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1501791663489-MFTKXAU7Z54Z4GDI4THX/city+of+bostonFINAL+image.JPG Teams - Recommendations https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1510712458070-GPAJ9IT5M72AGJ0WL88L/Treasury+2017+UI.png Teams - User Insights https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1501792875647-I3HW4QDI7QDW7EVIEOC6/TRESURE+final+pdf+image.JPG Teams - Recommendations https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1484866388519-ZTB0IB4CAGOKC4RJDRWH/175px-US-DeptOfTheTreasury-Seal.svg.png Teams https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1487961418707-LFMJYIAU8ORXH1ZIAX5J/2000px-Seal_of_Boston.svg.png Teams https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1484866409855-WWUY6B49JA7ROD17B2I7/image-asset.png Teams https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1484866051310-DSLS66O7N6KF59VJ8ID8/2000px-Seal_of_Massachusetts.svg.png Teams https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1510712295010-TDPD9JSXF44JWSOABZ3W/VA+2017+UI.png Teams - User Insights https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1501792176490-HWGC193WQK0GU3NXWKH0/VA+final+pres+image.JPG Teams - Recommendations https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1501792697689-CCDOFHV1PCI26PVPS80F/VA+end+of+ppt.JPG Teams - Appendix https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1510711659788-CQ43KJLHG67GZX4N3FKV/patelihsaan_175188_3738715_BPD+User+Insights+Deck_2017-03-03.png Teams - User Insights https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1501791373102-WSMXLFUZPHY34M4R33VX/BPD+final+pres+image.JPG Teams - Recommendations https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1510712017773-J8IGC32PAE71KQ5A7JR4/Commonwealth+2017+UI.png Teams - User Insights https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1501793145183-VGZJ9423JDVKSQGHCS1Z/COMM+IMAGE+ppt.JPG Teams - Recommendations https://innovategovernment.org/teaching-team daily 0.75 2021-05-28 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1580175461072-1HYHXYQ4TDDX5IQQMHZT/T3Y96L90X-UFVPTQVKL-23e5d8de9355-512.jpeg Teaching Team https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1579875712995-364ZGAX7828SGGNVBBJK/T3Y96L90X-USED6BGCA-863ef9ad8632-512.jpeg Teaching Team https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1579875976654-BQ003J7ASXWZ8SF1EF6F/T3Y96L90X-UFUL63XHP-4e84c753ecf6-512.png Teaching Team https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1579875860036-DVYLCUAXVIBM71TYF1MQ/T3Y96L90X-UFVBF4DQV-aa4614440bf5-512.jpeg Teaching Team https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1517089553505-KBCSQN1W1DYDQTRQKZ8C/Nick+Sinai+pic.jpeg Teaching Team https://innovategovernment.org/teams-2018 daily 0.75 2018-03-09 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1487961418707-LFMJYIAU8ORXH1ZIAX5J/2000px-Seal_of_Boston.svg.png Teams https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1518140338964-4LISA3HWKVCZKCO20TR3/175px-US-DeptOfTheTreasury-Seal.svg.png Teams https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1484866388519-ZTB0IB4CAGOKC4RJDRWH/175px-US-DeptOfTheTreasury-Seal.svg.png Teams https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1518140909753-28IDK5RTJPZPNPP0QUBJ/Seal_of_the_United_States_Census_Bureau.svg.png Teams https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1518140327244-KK7QMEAE15V03GC5L2WM/2000px-Seal_of_Boston.svg.png Teams https://innovategovernment.org/2018-census daily 0.75 2018-06-09 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2019 Our user research process included visits to Home Base (left) and meetings of the Disabled American Veterans organization (right) https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1577413526601-41YONCCY8SX4T3LX0XKM/va_recs_thumb.jpg Veterans Affairs 2019 - Final Presentation 2019 VA Recommendations https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1560716313342-EKU380XIF4PK4ELQDY9Y/image-asset.png Veterans Affairs 2019 Developing and testing our prototypes https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1577409847668-MOQST6IXIKW5IQU800I1/va_insights_thumb.jpg Veterans Affairs 2019 - User Insights 2019 VA User Insights https://innovategovernment.org/va-2020 daily 0.75 2020-07-23 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1585598051470-SGZDGSEOBD5BPUJZWTZH/Screen+Shot+2020-03-30+at+3.49.39+PM+1.png VA 2020 User Insights Presentation 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https://innovategovernment.org/boston-inspections-2020 daily 0.75 2020-07-23 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1586403308632-LQRRXH38CEWPF2UWVUUV/Screen+Shot+2020-04-08+at+11.34.34+PM.png Boston Inspections 2020 User Insights Presentation https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1585597175850-S0WBBGN2GO6SUB77I4JH/Screen+Shot+2020-03-30+at+3.39.16+PM.png Boston Inspections 2020 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1590522861374-JWG1MNX0PT29JN73RJYJ/Screen+Shot+2020-05-26+at+3.53.49+PM.png Boston Inspections 2020 Final Presentation https://innovategovernment.org/usaf-2020 daily 0.75 2020-08-03 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1590023404801-IPIMZ88DO8CELJ4W2NTT/Screen+Shot+2020-05-20+at+9.09.31+PM.png U.S. Air Force 2020 FInal Presentation https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1585596735568-TWH5Y3UU8J12FUU0AAQ8/Screen+Shot+2020-03-30+at+3.27.32+PM.png U.S. Air Force 2020 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1590023391254-VP33S3ZCJESBSN8CRG58/Screen+Shot+2020-05-20+at+9.09.13+PM.png U.S. Air Force 2020 User Insights Presentation https://innovategovernment.org/medicare-2020 daily 0.75 2020-07-23 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1585596482147-9A5Y9PXKL8CZTL9XLO0T/Screen+Shot+2020-03-30+at+3.27.27+PM.png Medicare 2020 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1589653036563-ZBEU0S7S803RJS8WXMES/Screen+Shot+2020-05-16+at+2.16.47+PM.png Medicare 2020 Final Presentation https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1585597927027-1ZYKKKVC0BOQ1PVVQAVV/image-asset.png Medicare 2020 User Insights Presentation https://innovategovernment.org/demo-day-2020 daily 0.75 2020-04-20 https://images.squarespace-cdn.com/content/v1/56ae4eb5e707eb6849391d16/1587397152439-UKX88RWKLTP4KG6KDTL8/Artboard+2.png Demo Day 2020