A few years back, the Mormon Church announced that it was ending its door-to-door missionary work. Some church members attributed the change in their decades-old strategy to a lack of trust among people to open their doors to strangers. But it’s not the only organization struggling with trust and legitimacy that sends representatives to your doorstep.
The U.S. Census Bureau, part of the U.S. Department of Commerce, comes to your door every ten years to count everyone—including citizens, non-citizen legal residents, non-citizen long-term visitors, and undocumented immigrants. The upcoming 2020 Census will also include a new online survey option, in addition to the traditional mail-in survey and Census enumerators knocking on doors.
You might not be aware that the Census Bureau conducts over 100 additional surveys, such as the American Community Survey, the U.S. Economic Census, and the Current Population Survey. The data collected from these lesser-known surveys helps allocate federal funds every year. They allow states, local communities, and businesses to make informed decisions about supporting populations in need, investing in schools, hospitals, and roads, and growing businesses.
Depending on the survey, the Census Bureau selects prospective respondents that are representative of the targeted population. Trained Census Bureau field representatives then typically administer surveys in person or over the phone.
Unfortunately, the response rate to Census surveys has decreased by more than ten percent in the last decade. Additionally, field representatives report a trend of growing mistrust and skepticism among respondents.
Lisa Clement, a senior survey director at the Census Bureau, explains, “This trend might be the result of a lot of factors, such as increasing distrust of the government, privacy concerns, data security, and doubts about the credibility of the surveys. The number of opt-outs has increased from nine percent a decade ago to almost double, i.e. about 20 percent in recent years.”
More broadly, the Census Bureau is wrestling with the following questions:
How can we address the concerns and pain points of Census respondents and decrease the number of opt-outs from surveys?
Can we leverage advances in technology and design to address these issues?
Introducing the Harvard Team
We are a team of five students across Harvard University enrolled in DPI-663, a field class on Technology and Innovation in Government taught by Professor Nick Sinai. We bring together diverse experiences and skills, ranging from software engineering to product management to strategy consulting. Here is more about us:
Alison Chen is a first-year student at Harvard College passionate about the intersection of technology and public service. She is exploring the social sciences and applied math, with interests in public policy, tech, and philosophy. She is particularly excited to work with the Census this term to find new ways to innovate within government to benefit all citizens.
Jessica Nunez is a joint degree MBA at the Tuck School of Business at Dartmouth and an MPA at the Harvard Kennedy School. Previously she worked for two years as a 1st-grade bilingual teacher with Teach For America and Chicago Public Schools. Additionally, she has five years of experience as a consultant at Deloitte and Touche. She is passionate about closing the student achievement gap through education technology.
Mahesh CR is a second year MPA student at Harvard Kennedy School. He started a technology-based assessment immediately after his engineering degree. He did his MBA in India and worked as a consultant with EY on projects such as Digital Bangladesh and Skill India. He interned with McKinsey and will be joining the firm full time after graduating from HKS. He is interested in the intersection of technology and government.
Tiffany Yu is a senior at Harvard College majoring in Computer Science with a minor in Psychology. She is interested in how technology creates both new challenges and new avenues for innovation within the government.
Vishnu Rajeev is an MPA candidate at the Harvard Kennedy School. He has more than five years of work experience in strategy consulting, public policy analysis, and venture capital. Previously, he has worked with Monitor Deloitte and FSG in their social innovation platform exploring technologies and startups in emerging markets such as India and East Africa. He is passionate about technology and how it influences business and policy.
For the 2019 spring semester, we’ll be working closely with Census officials—including Lisa Clement, a senior survey director, Ruth Chan, a respondent advocate, and many others.
Our first step is to interview people in the Boston area in order to learn about how they feel about Census Bureau surveys and responding to surveys more generally. Later in the semester, we’ll brainstorm ideas, develop and test a few of them, and then provide broader recommendations to the Census Bureau.
The Census Bureau is the premier statistical agency that provides the foundation of data-driven policymaking in the United States. Unlike the Mormon church, the Census Bureau is not going to—and should not—shut-down its door-to-door engagement. But if the Census Bureau can better understand people and their attitudes and behaviors towards surveys, perhaps they can slow or even reverse the declining response rate. We’re excited to help!
If you have ideas or want to talk about your experiences with Census surveys, drop us an email at email@example.com.
Alison Chen, Jessica Nunez, Mahesh CR, Tiffany Yu, & Vishnu Rajeev